Summary from Intercultural Sensitivity written by Carlos Nunez.
I am a first year student of International Business management at HU Utrecht.
This book is a summary for the course Organizational Behaviour and culture.
I passed my exam after making and learning this summary.
Goodluck passing your...
International Business and Management Studies / IB
Organizational behaviour and culture
All documents for this subject (6)
Seller
Follow
alsosaskia
Reviews received
Content preview
Summary intercultural sensitivity
Chapter 1 Cultural awareness
Edgar Schein: three layers of culture:
1) artefacts of culture: material culture, the first thing you notice in a culture
2) norms and values: written and unwritten of standard desired behaviour. Norms = the way we
express values. And Values are the things that express what we think is good or right.
3) Basic assumptions: abstract and invisible, we learn them at a very young age. E.g.: low context,
power distance, personal space etc.
Hofstedes definition of culture: (and there are much more!)
‘’Culture is the collective programming of the mind. Which distinguishes the members of one group...
of people from another.’’
Cultural programming
1) upbringing: culture is learned through upbringing, socialisation, norms and values and perceptions.
upbringing repeats things so often that we end up thinking it was normal (e.g. handshake)
2) socialisation teaches us through interaction with others
3) norms and values (e.g. giving your seat to elderly person on the bus)
4) perception we make (un)conscious choices about how we want to behave
Three levels of programming:
1) individual, 2) cultural, 3) human nature
Collective: is the group or subgroup we belong to. E.g.: continent, regional, gender, age, sport,
corporate.
Communication: is the exchange of meaning.
Source -> encoding-> message -> channel -> decoding -> receiver
After the receiver got the message, he can give feedback to the source.
Cultural noise: distort the message by cultural programming e.g.: amount of eye contact, speaking
loud.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller alsosaskia. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.21. You're not tied to anything after your purchase.
