Operationeel management
notities
Inhoud
Procesmanagement................................................................................................................................2
Soorten processen..............................................................................................................................2
Onderscheiden in...............................................................................................................................2
Onderscheiden materie......................................................................................................................2
4V’s concept.......................................................................................................................................2
Ontwikkeling kwaliteitsmanagement.................................................................................................2
Het vlindermodel................................................................................................................................3
Het beschrijven van processen...............................................................................................................4
Procesarchitectuur.............................................................................................................................4
Proceskenmerken...............................................................................................................................4
Beschrijven van processen..................................................................................................................4
Het besturen van processen...................................................................................................................5
Organisatiestrategie...........................................................................................................................5
Procesdoelen......................................................................................................................................5
Stuurinformatie..................................................................................................................................5
Processturing in de praktijk................................................................................................................5
Het analyseren van processen................................................................................................................6
Effectiviteit van procesmanagement..................................................................................................6
Procesverloop.....................................................................................................................................6
Procesperformance............................................................................................................................6
Analysetechnieken.............................................................................................................................6
LEAN management.............................................................................................................................7
LEAN klantwaarde..............................................................................................................................7
LEAN verspillingen..............................................................................................................................8
LEAN standaarden..............................................................................................................................8
Het verbeteren van processen...............................................................................................................9
Aspecten van procesverbetering........................................................................................................9
5 Specifieke verbetermethodieken.....................................................................................................9
Integrale verbetermethoden............................................................................................................10
Innovatie...........................................................................................................................................10
, Operationele processen in de praktijk..................................................................................................11
Productie en service processen (Lay-out grondvormen)..................................................................11
Logistieke processen (Push/Pull/KOOP/Voorraad)...........................................................................11
Procesmanagement
Soorten processen
Primair proces: het belangrijkste doel van de organisatie
Secundair proces: ondersteunend proces om het primaire proces te realiseren
Besturend proces: processen waarbij primaire en secundaire processen worden bijgestuurd
Onderscheiden in
Hoofdprocessen: het primaire proces van een organisatie
Werkprocessen: een onderdeel van een hoofdproces
Werkinstructies: een beperkt aantal activiteiten zeer gedetailleerd beschreven
Onderscheiden materie
Productieproces: een materiaal op product stroomt door het proces
Informatieproces: informatie stroomt door het proces
Dienstverleningsproces: de klant stroomt door het proces
4V’s concept
Het volume van de output
De verscheidenheid in de output
De variatie in de vraag naar het product
De mate van verborgenheid van het proces voor de klant
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