wgu c715 organizational behavior questions and answers 2023 2024
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WGU C715 ORGANIZATIONAL BEHAVIOR
QUESTIONS AND ANSWERS 2023/2024
3 sources of Status Characteristics Theory - ✔1.) The power a person wields over
others 2.) A person's ability to contribute to a group's goals 3.) An individual's personal
characteristics.
7 primary characteristics of organizational culture - ✔1.) Innovation and risk taking 2.)
Attention to detail 3.) Outcome orientation 4.) People orientation 5.) Team orientation 6.)
Aggressiveness 7.) Stability
A person's ability to contribute to a group's goals - ✔People whose contributions are
critical to the group's success tend to have high status.
accommodating - ✔The willingness of one party in a conflict to place the opponent's
interests above his or her own.
Adjourning stage - ✔The final stage in group development for temporary groups,
characterized by concern with wrapping up activities rather than task performance.
agreeableness - ✔A personality that describes someone who is good natured,
cooperative, and trusting.
Altering the human variable - ✔Changing the behavior of the conflicting parties
Altering the structural variable - ✔Changing the structure of the group or organization to
resolve conflict
An individual's personal characteristics - ✔Someone whose personal characteristics are
positively valued by the group (good looks, intelligence, money, or a friendly personality)
typically has higher status than someone with fewer valued attributes.
anchoring bias - ✔A tendency to fixate on initial information, from which one then fails
to adequately adjust for subsequent information.
anthropology - ✔The study of societies to learn about human beings and their activities.
arbitrator - ✔A third party to a negotiation who has the authority to dictate an
agreement.
artistic - ✔prefers ambiguous and unsystematic activities that allow creative expression-
-imaginative, disorderly, idealistic, emotional, impractical--paineter, musician, writer,
interior decorator
attribution theory - ✔An attempt to determine whether an individual's behavior is
internally or externally caused.
,WGU C715 ORGANIZATIONAL BEHAVIOR
QUESTIONS AND ANSWERS 2023/2024
attribution theory of leadership - ✔A leadership theory that says that leadership is
merely an attribution that people make about other individuals.
authentic leaders - ✔Leaders who know who they are, know what they believe in and
value, and act on those values and beliefs openly and candidly. Their followers would
consider them to be ethical people.
availability bias - ✔The tendency for people to base their judgments on information that
is readily available to them.
avoiding - ✔The desire to withdraw from or suppress a conflict.
BATNA - ✔The Best Alternative To a Negotiated Agreement; the least the individual
should accept.
behavioral theories of leadership - ✔Theories proposing that specific behaviors
differentiate leaders from non-leaders.
behaviorism - ✔A theory that argues that behavior follows stimuli in a relatively
unthinking manner.
Big Five Model - ✔A personality assessment model that taps five basic dimensions.
extraversion, agreeableness, openness, conscientiousness, and neuroticism.
bounded rationality - ✔A less-than-perfect form of rationality in which decision makers
cannot be perfectly rational because decisions are complex and complete information is
unavailable or cannot be fully processed
brainstorming - ✔An idea-generation process that specifically encourages any and all
alternatives while withholding any criticism of those alternatives.
charismatic leadership theory - ✔A leadership theory that states that followers make
attributions of heroic or extraordinary leadership abilities when they observe certain
behaviors.
citizenship behavior - ✔Discretionary behavior that contributes to the psychological and
social environment of the workplace.
coercive power - ✔A power base that is dependent on fear of the negative results from
failing to comply.
, WGU C715 ORGANIZATIONAL BEHAVIOR
QUESTIONS AND ANSWERS 2023/2024
cognitive evaluation theory - ✔A version of self-determination theory which holds that
allocating extrinsic rewards for behavior that had been previously intrinsically rewarding
tends to decrease the overall level of motivation if the rewards are seen as controlling.
cohesiveness - ✔The degree to which group members are attracted to each other and
are motivated to stay in the group.
collaborating - ✔A situation in which the parties to a conflict each desire to satisfy fully
the concerns of all parties.
collectivism - ✔A national culture attribute that describes a tight social framework in
which people expect others in groups of which they are a part to look after them and
protect them.
competing - ✔A desire to satisfy one's interests, regardless of the impact on the other
party to the conflict.
compromising - ✔A situation in which each party to a conflict is willing to give up
something.
conceptual skills - ✔The mental ability to analyze and diagnose complex situations
conciliator - ✔A trusted third party who provides an informal communication link
between the negotiator and the opponent.
confirmation bias - ✔The tendency to seek out information that reaffirms past choices
and to discount information that contradicts past judgments.
conflict - ✔A process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something that the first party cares
about.
conflict management - ✔The use of resolution and stimulation techniques to achieve
the desired level of conflict.
conflict process - ✔A process that has five stages: 1.) potential opposition or
incompatibility 2). Cognition and personalization 3). Intentions 4). Behavior 5).
Outcomes
conformity - ✔The adjustment of one's behavior to align with the norms of the group.
conscientiousness - ✔A personality that describes someone who is responsible,
dependable, persistent, and organized.
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