organizational behavior c715 final review questions
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ORGANIZATIONAL BEHAVIOR C715 FINAL REVIEW
QUESTIONS
________ are defined as people who oversee the activities of others and who are
responsible for attaining goals in organizations. - ✔Managers
________ illustrates a process loss from using teams. - ✔Social loafing
________ involves evaluating one's performance against the performance of one or
more others. - ✔Forced comparison
________ is a conflict-handling technique in which the parties in a conflict each desire
to satisfy fully the concerns of all parties. - ✔Collaborating
________ is a process that helps new employees adapt to the prevailing organizational
culture. - ✔Socialization.
________ is defined as a psychological state that exists when you agree to make
yourself vulnerable to another because you have positive expectations about how things
are going to turn out. - ✔Trust
________ make it impossible for leader behavior to make any difference to follower
outcomes. - ✔Neutralizers
________ ranking requires the evaluator to place employees into a particular
classification, such as top one-fifth or second one-fifth. - ✔Group order
________ refers to staying with a decision even when there is clear evidence it is
wrong. - ✔Escalation of committment
________ refers to the degree to which members are attracted to each other and
motivated to stay in the group. - ✔Cohesiveness
___________bias refers to the tendency for people to base their judgments on
information that is easily accessible. - ✔Availability Bias
_________is the only tactic effective across organizational levels. - ✔Rational
Persuasion
________refers to the tendency of individuals to believe they can predict the outcome of
random events. - ✔Randomness Error
_______bias refers to the tendency to seek out information that reaffirms past choices
and to discount information that contradicts past judgements. - ✔Confirmation Bias
,ORGANIZATIONAL BEHAVIOR C715 FINAL REVIEW
QUESTIONS
_____bias refers to the tendency to believe falsely after an outcome of an event is
actually known, that one would have accurately predicted that outcome. - ✔Hindsight
Bias
. ________ is as important for managers as for front-line employees and, among all Big
Five Model traits, is most consistently related to job performance. - ✔
Conscientiousness- someone who is responsible, dependable, persistent, and
organized. Most consistently related to increased job performance.
. Grace works for a pet store where everyone is committed to the happiness of the
animals. Often employees, bosses, and hourly workers alike, come into the store ""off
the clock"" and spend time training the animals. Everyone loves the store, the animals,
and their jobs. This attitude of her co-workers inspires Grace to do her best. Based on
this information, we can say that Grace is experiencing the effects of ________. - ✔
organizational climate- shared perceptions organizational members have about their
organization and work environment
"Stability" is one of the seven primary characteristics that captures the essence of an
organization's culture. It indicates the degree to which ________. - ✔organizational
activities emphasize maintaining the status quo in contrast to growth
) Alcoa headquarters has few individual offices, even for senior executives. The space
is essentially made up of cubicles, common areas, and meeting rooms. This informality
conveys to employees that Alcoa values ________. - ✔equality
) Araceli is a team member in a large corporation. She never speaks in team meetings
because she has seen members talk behind each others' backs after the meetings.
Members are constantly monitoring the other members' work and looking for mistakes
to point out in a meeting. According to the information provided, which contextual factor
is lacking in Araceli's team? - ✔climate of trust
) Which of the following terms refers to a situation in which a person inaccurately
perceives a second person, and the resulting expectations cause the second person to
behave in ways consistent with the original perception? - ✔Self Fulfilling Prophecy
A group decision-making method in which individual members meet face-to-face to pool
their judgments in a systematic but independent fashion is the ________ technique. - ✔
nominal groups
A manager doing performance appraisals gives more weight to recent employee
behaviors than to behaviors of 6 or 9 months earlier. This shows that the manager's
perception is affected by a(n) ________ bias. - ✔availability bias- the tendency for
people to base their judgements on information that is readily available.
, ORGANIZATIONAL BEHAVIOR C715 FINAL REVIEW
QUESTIONS
A party who seeks to appease an opponent may be willing to place the opponent's
interests above his or her own, sacrificing to maintain the relationship. We refer to this
intention as ________. - ✔accommodating
A positive organizational culture emphasizes ________. - ✔individual vitality and
growth
A statement regarding the establishment of the organizational culture and its effects on
the organization? - ✔Culture acts as a control mechanism and guides the behavior of
employees.
A strong culture can act as a substitute for which of the following? - ✔formalization-
creates predictability, orderliness, and consistency. The stronger an organizations
culture the less mgmt needs to be concerned with developing formal rules and
regulations to guide employee behavior
A(n) ________ is any consequence, immediately following a response, that increases
the probability that the behavior will be repeated. - ✔reinforcer
According to Albert Bandura, the most important source of increasing self-efficacy is
________. - ✔enactive mastery
According to Fred Luthans and his associates study of 450 managers _________made
the largest contribution to the success of managers in terms of speed of promotion
within their organization. - ✔Networking
According to Hofstede's framework, the country that scores highest in individualism is? -
✔United States
According to status characteristics theory a theory that states that differences in status
creates status hierarchies within groups. What are the three factors that determine
status? - ✔1. The power a person wields over others.
2. A persons ability to contribute to group goals.
3. An individuals personal characteristics
According to the Attribution Theory what is an example of an externally caused
behavior? - ✔An employee was late for a meeting because of a heavy downpour.
According to the Attribution Theory what is an example of an internally caused
behavior? - ✔An employee was fired at work because he violated a company policy.
According to the attribution theory, if a behavior scores ________, we tend to attribute it
to external causes. - ✔High on Distinctivness, and Consensus
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