WGU C715 EXAM ORGANIZATIONAL BEHAVIOR
EXAM(LATEST 2023/2024) 100% CORRECT
A process of making decisions by constructing simplified models that extract the
essential features from problems without knowing their complexity is known as? -
✔bounded rationality
A strong culture should reduce employee turnover because it results in? - ✔
cohesiveness and organizational commitment
A theory that states achievement, power and affiliation are three important needs that
help explain motivation. - ✔McClelland's theory of needs (need for power, need for
achievement, need for affiliation)
A version of self-determination theory which holds that allocating extrinsic rewards for
behavior that had been previously intrinsically rewarding tends to decrease the overall
level of motivation if the rewards are seen as controlling. - ✔Cognitive evaluation theory
Abilities of members, personality, allocating roles, diversity, cultural differences, size of
teams, member preferences are what component of teams? - ✔composition (what kind
of people make up the team p 316)
According to Fred Luthans and his associates, managers involved in traditional
management activities undertook which of the following tasks?
A) motivating
B) socializing
C) decision making
D) training
E) politicking - ✔decision making
According to the attribution theory of leadership, a person aiming to be a leader has to
what? - ✔shape the perception that he or she could be a good leader
According to the Fiedler contingency model, high managerial control is characterized
by? - ✔high task structure, good leader-member relationships, strong position power
According to the interactionist view, what type of conflict supports the goals of the group
and improves its performance? - ✔Functional
Among all Big 5 personality traits, which one is most consistently related to job
performance? - ✔conscientiousness
attributional theory - ✔when we observe someone's behavior, we attempt to determine
whether it was caused by internal or external factors.
Common goals, specific goals, team efficacy, mental models, conflict and social loafing
are what components of team? - ✔process
Conflict is dysfunctional when it?? - ✔Reduce group cohesivness
Culture is most likely to be a liability when? - ✔The environment is dynamic (fast
moving, rapid change).
dispositional attribution - ✔attributing behavior to the person's disposition and traits
(internal)
Five steps of negotiation process? - ✔Preparation and planning, definition of ground
rules, clarification and justification, bargaining and problem solving, closure and
implementation (in order).
Five-Stage Model of Group Development - ✔1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning (page 275)
For process conflict to be kept productive, it must be kept? - ✔low (448 process conflict,
etc.)
Helen, a high school teacher, wants her students to actively participate more in class.
She has decided to use reinforcement theory to get the required results. What can she
do to get them to participate more? - ✔She is going to give students extra credit when
they contribute.
hereditary - ✔determined at time of conception
How do you create a positive organizational culture? - ✔building on employee
strengths, rewards more than it punishes, emphasizes individual vitality and growth.
How do you improve performance evaluations? - ✔Use multiple evaluators, evaluate
selectively, train evaluators, provide employee with due process
How is culture transmitted in an organization? - ✔stories, rituals, material symbols, and
language
How to create an ethical culture in an organization? - ✔high in risk tolerance, low to
moderate in aggressiveness, and focuses on means as well as outcomes.
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