DELTA AIRLINES RAMP TEST 2023 Q & A 2023

1. DELTA EXPECTATIONS (6): • Practice safety conscious behaviors in all oper- ational processes and procedures • Safety operate Ground Support Equipment (GSE) • Properly follow cargo loading, unloading, and handling procedures • Report to your work area on time with the proper Personal Protective Equipment (PPE) • Follow arrival and departure policies and procedures • Display a Professional attitude and appearance all day, everyday 2. DELTA HUBS: • Amsterdam (AMS) • Atlanta (ATL) • Cincinnati (CVG) • Detroit (DTW) • London Heathrow (LHR) • Los Angeles (LAX) • Minneapolis (MSP) • New York (JFK) • New York (LGA) • Paris (CDG) • Salt Lake City (SLC) • Seattle (SEA) • Tokyo (NRT) 3. FLIGHT CLASSIFICATIONS (3): • Originator: Flights that have a flight number that begins in your station are referred to as originators. • Terminator: Flights that have flight numbers that end in your station are referred to as terminators. • Thru Flight: Flights that arrive in your station, and continue on to another station that have the same flight number are called thru flights. • Round Robin - Flight that leaves your station and then returns. 4. PROFESSIONAL IMAGE: • Woking on the ramp is like a "Fish Bowl". Customers are watching how we operate on the ramp at all times. 5. CUSTOMER EXPECTATIONS (4): • Provide a safe airport and flight experience • Protect and transport their baggage and cargo to the correct destination • Provide on-time arrivals and departures. • Ramp Agent you have a direct impact on wether or not we're able to meet our customer's expectations. 6. CELL PHONE POLICY (4): • Personal phones or pager are restricted to autho- rized break areas during appropriate break times. • Either device should be worn out of site when clothing allows and keep on silent in public contract areas. • Messages receive should be returned on personal time. • Delta Authorized phones can be used in the operations as long as you are at minimum 10 feet from the fuel point and not operations motorized equipment. 7. SEVERE WEATHER AWARENESS (4): • Sudden wind gusts • Sudden temperature drop • Thunder • Dark clouds 8. SEVERE WEATHER PRECAUTIONS (3): • Use the telephone only in an emer- gency • Seek cover inside a building • Note: Do not seek shelter under an aircraft or an open vehicle/tug! 9. SYMPTOMS OF HEAT EXHAUSTION (13): • Headache • Heavy sweating • Intense thrust • Dizziness • Fatigue • Loss of coordination • Nausea • Impaired judgment • Loss of appetite • Hyperventilation • Tingling in the hands and feet • Anxiety • Moist clammy skin 10. SYMPTOMS OF HEAT STROKE: • High body temperature (103 F) • Distinct absence of sweating • Hot dry skin • Rapid pulse • Difficulty breathing • Constricted pupils • Any or all signs of heat exhaustion, but more severe • Bizarre behavior • High blood pressure