Exam (elaborations)
CVS Pharmacy Introduction to Drop-Off (206040)
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CVS Pharmacy Introduction to Drop-Off (206040)
If the patient at Drop-Off doesn't have any allergies, how would you document
this on the hard copy prescription during the data entry process?
A. Write "NKA" (for "No Known Allergies") on the prescription
B. If nothing has changed, there is no need to write anything on the
prescription.
C. Write "No Known Updates" on the prescription.
D. Write "NONE" on the prescription. Correct Ans - A. Write "NKA" (for
"No Known Allergies") on the prescription
When a customer is dropping off _____ or fewer prescriptions, you must
process all of the prescriptions through adjudication before the customer
leaves Drop-Off.
A. 2
B. 3
C. 4
D. 1 Correct Ans - B. 3
You have performed a standard and advanced search for a new patient, Jim
Smith, and have received the system message confirming no patient record
exists. Which of the following would you select to allow you to add Jim Smith
as a new patient?
A. S
B. Last Name, First Name
C. A
D. X Correct Ans - C. A
You are on the Edit Patient screen and need to add a new address. Which
option enables you to make changes to the address information?
A. Patient Notes (N)
B. Patient ID (PI)
C. Next Page (Enter)
D. Change Line (#) Correct Ans - D. Change Line (#)
If a refill request is denied, you must contact the __________.
, A. Patient
B. Third Party
C. Prescriber
D. Contact Support Center Correct Ans - A. Patient
What is your first priority at Drop-Off?
A. Work on the next item in the Triage queue while the customers are waiting
B. Help the customer as quickly as possible, even if it means not all the
patient's information is updated
C. Complete data entry through adjudication after the customer leaves
D. Promptly acknowledge then serve all in-store customers Correct Ans -
D. Promptly acknowledge then serve all in-store customers
You need to add the new address. Which option allows you to add a new
address?
A. DE#
B. X
C. A
D. # Correct Ans - C. A
Prescriptions in the QT are listed in priority by:
A. Patient name
B. Triage time
C. Prescription type
D. Prescription status Correct Ans - B. Triage time
Which of the following tasks do you NOT complete when processing a refill?
A. Check the in-stock status
B. Create a new patient profile in RxConnect
C. Verify the refill status
D. Ask for the customer's preferred contact number Correct Ans - B.
Create a new patient profile in RxConnect
While performing data entry through insurance review, it is important to:
A. Verify the patient's Social Security Number
B. Complete data entry of all faxes before servicing the customer
C. Provide the customer with instructions for taking the medication
D. Keep the customer informed about what you are doing Correct Ans -
D. Keep the customer informed about what you are doing
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