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CVS Pharmacy: Questions W/Complete Solutions
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CVS Pharmacy: Questions W/Complete Solutions
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CVS Pharmacy: Questions W/Complete SolutionsImportance of Production Correct Ans - 1. Satisfy customer refill
requests
2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
The Production Process Correct Ans - 1.Acquire the Prescription label
2.Obtain the Medication
3.Perform Accuracy scan
4.Choose container
5.Count, pour, and dispense medication
6.Prepare for final verification
Other Production Tasks Correct Ans - 1.Restock Pharmacy supplies(e.g
vials,caps,pharmacy labels)
2.Empty the trash (RMBR: Confidential trash procedures)
3.Clean the workstation (e.g tools,countertops,shelves,etc)
Customer Phone calls Correct Ans - 1. Address requests for
prescription refills
2.Submit a request for refill authorization when a prescription has no
remaining refills
Controlled Substances Correct Ans - 1. Request Driver's license at pick-
up
2.Count Medication twice. Circle and initial quantity on container
Pick-up procedures Correct Ans - 1. Last name?
2.How many prescriptions?
3. Verify Address
4.Speak with a pharmacist?
5. Sign here
6.Cvs card?
7.Thankyou for shopping at CVS :)))
Insurance Check Correct Ans - 1.Look up patient profile
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