Exam (elaborations)
PHARMACY BASICS-CVS TEST
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PHARMACY BASICS-CVS TEST
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PHARMACY BASICS-CVS TESTWhat is the pharmacy's workflow? Correct Ans - Drop off-Production-
Quality Assurance-Pickup/Drivethru
What are the 8 service standards? Correct Ans - work efficiently
-follow workstation assignment board
-follow patient priority cards
-work the queue top down
-use process systems (follow workflow)
care more
-acknowledge all customers
-provide undivided attention to the customers
-use action notes & immediately follow up on issue
-cal for help at pickup if there are 3+ in line
FDA (WHAT, WHY, HOW) Correct Ans - Food and Drug Administration
-they regulate development, testing, safety, effectiveness of prescription meds
and OTC
-WHY- for patient safety
-HOW- through laws and regulations. they approve all USA's medications,
monitor and regulate advertisements of OTC & Labels
-pharmacist handles recalled scripts, they automatically send us new meds
Comprehensive Drug Abuse Prevention & Control act of 1970 (CSA- Controlled
substance act) and state controlled substance laws Correct Ans -
WHat- they regulate manufacturing, distribution and prescribing of controlled
substances
-How- DEA (Drug Enforcement Administration) enforces Controlled Substance
Act
-Why- controls have a high rate of abuse, precautions are to protect patients
-when filling controls, prescriber DEA MUST BE ON WRITTEN SCRIPT
Consumer Product Safety Commission (CPSC) Correct Ans - -oversees
Poison Prevention Packaging act
-requires most scripts use child safety caps
-WHY- To prevent kids from consuming potentially harmful meds
, HOW- all scripts must have a child safety cap. If a patient requests non child
safety caps, acknowledgement must be signed and the record must be kept
Omnibus Budget Reconciliation Act of 1990 (OBRA '90) Correct Ans - -
Law requiring all patient prescriptions records must be kept (patient profile)
-requires pharmacists to counsel on new scripts
why- makes sure patient gets all needed info on meds
how- at pick up and drive thru, counseling offer must be made (only
pharmacists and interns can counsel) (elog must be kept if counseling was
declined)
State Boards of Pharmacy Correct Ans - -agency that licenses
Pharmacist and support staff
-monitors issued licenses
why- for patients health
how- through law and regulations
Health Insurance Portability & Accountability Act (HIPAA '96) & Privacy Rule
of April 14,2003 Correct Ans - -Protects privacy and security of
patients and their protected healthcare info
-How- be careful when conversating with people
-confidential trash procedures
-incidental use and disclosure (limit discussions of protected health
information(PHI))
-provide written notice of privacy practices NoPP to all new patients, patients
must sign agreeing they received and understand it
What law requires all patients be required counseling? Correct Ans -
OBRA '90
What law requires all scripts to be in child proof packaging (unless otherwise
required or requested)? Correct Ans - CPSC- Consumer Product Safety
Commission
What law regulates controlled substance dispensing, and who enforces them?
Correct Ans - -Controlled Substance Act (CSA)
-enforced by DEA
Who sends out new medications? Correct Ans - FDA
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