Class notes
Class notes B230 (PM1C)
- Course
- Institution
These are the notes from consultation skills lectures.
[Show more]
Seller
Follow
uneezakauser
Content preview
Introduction to Professionalism & Practice.Title: Consultation Skills
AIMS
→ The aim of this lecture is to introduce you to key
consultation skills needed to ensure you are confident in
communicating clearly and effectively with patients and
delivering high-quality patient-centred consultations.
→ Be able to put these into practice (workshop sessions /
everyday practice).
LEARNING OUTCOMES
→ Describe the key skills, models and techniques that support
a patient-centred approach to your consultation practice.
→ Describe the components of history taking.
→ Identify tools that help explore patient’s knowledge,
understanding and concerns during a consultation.
WHAT IS A CONSULTATION?
A meeting to discuss something or give advice, with the goal of
discovering the best course of action to take.
NEED TO DEVELOP A
PERSON CENTRED APPROACH
→ One way conversation “telling”.
→ Focus is on reaching a diagnosis, not patient individual
needs and is product centred not patient centred.
A patient / person centred approach involves:
→ Partnership - eliciting the patient perspective & ‘listening’.
→ ‘Really Listening’
This is what we should be aiming for in all our consultations.
‘NO DECISION ABOUT ME, WITHOUT ME’
EQUITY AND EXCELLENCE: LIBERATING THE NHS.
SHARED DECISION MAKING
→ Engaging the patient in the decision making means they
are more likely to feel ownership for the decision and take
more responsibility for their own healthcare.
, EVIDENCE SHOWS that using patient-centred, shared decision-
making approach leads to:
→ Greater potential to improve health outcomes.
→ Boosts patient satisfaction with service received.
→ Increases patient knowledge and understanding of their
health status.
→ Increases adherence to a chosen treatment.
→ Can also bring significant reductions in cost.
WHEN DOES THIS HAPPEN?
ALL THE TIME!
1. COMMUNITY PHARMACIST
→ Over the Counter (OTC) sales / Responding to
Symptoms (RTS).
→ Counselling on new medicine / New Medicine Service
(NMS).
→ Medicines Use Review (MUR).
→ Emergency Hormonal Contraceptive (EHC).
→ Smoking Cessation.
2. HOSPITAL PHARMACIST
→ Medicine Reconciliation or Drug History.
→ Discussing treatment at the patient’s bedside.
→ Medicine information (over the phone).
→ In outpatient clinic.
→ In patients own home.
3. GP PRACTICE PHARMACIST
→ Running a clinic (e.g., asthma clinic, diabetes
clinic).
→ Medication review appointment.
→ Authorising new batch repeat prescriptions.
HOW LONG SHOULD A CONSULTATION TAKE?
The average …
→ GPs work within 10 minutes timescale. For pharmacist
there is no average or timescale as depends entirely upon
nature or setting of consultation.
→ But MAKE IT COUNT
Every time you speak to the patient you have the opportunity to
make a difference.
PREPARING FOR YOUR CONSULTATION
(Also known as HOUSEKEEPING, ‘PREPPING’, PRE-CONSULTATION)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller uneezakauser. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.80. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
64438 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now