First, acknowledge the role of emotions play in the workplace; second, understand the part and impact of emotional labour on the individual, the organisation and society; third, examine the impact of emotions
on the individual, through their relation to stress and burnout.
University of the West of Scotland (UWS)
Unknown
LNDN11013 (LNDN11013)
All documents for this subject (1)
Seller
Follow
isaiahmaina
Content preview
Professional
Management Skills
Lecture 8
Emotions at Work
, Learning Obj
• Acknowledge the role emotions
play in the workplace
• Understand the role and impact of
emotional labour on the
individual, the organisation and
society
• Examine the impact of emotions
on the individual, through their
relation to stress and burnout
, What is the role of emotional labour at
• Boundaries between organisation and individual become blurre
of expected emotion work
• Organisations regulate our emotions in the workplace
• Organisations colonise our emotional life
e.g. We really miss you!!
→ Focus on customer loyalty
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller isaiahmaina. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $5.39. You're not tied to anything after your purchase.