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MNP3703 ASSIGNMENT 5 2023
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THE DOCUMENT CONTAINS THEORIES AND APPLICATION OF THE MTN ESKOM CASE STUDY
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muzavazi47@gmail.com MNP3703DISCLAIMER
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Question 1
Eskom has been plagued by a series of operational and financial challenges,
leading to frequent power outages and load shedding in the country. External
factors, such as social changes may affect relationships between buyers and
suppliers. Relate how social changes affected the relationship between Eskom
and MTN. [2]
The outbreak of covid-19 has the people’s lifestyle and the activities, which change
the supply and demand pattens of produced output as well as materials such as coal.
Question 2
The case study states that in in 2019, MTN was embroiled in a dispute with
Eskom over the payment of outstanding bills. Eskom claimed that MTN owed
over R430 million in unpaid bills, while MTN argued that the bills were inflated
and that Eskom had overcharged the organisation and had failed to provide a
reliable electricity supply. To have reached a point of that magnitude about
payment issues, reveals that the contract was not monitored for compliance.
The study guide suggests seven tools to measure suppliers’ performance.
Explain the following three tools and motivate how they may have assisted MTN
in monitoring Eskom’s performance: [9]
a) Work breakdown schedule (WBS) (3)
This is a tool to break the project into manageable tasks. By breaking down the project
into smaller components, a WBS can integrate scope, cost and deliverables into a
single tool. This can include a WBS dictionary to provide additional descriptive
information about what each task entails. When Eskom failed to provide services, this
could be easily picked the same way Eskom would pick early that a payment was not
completed before the service is provided.
b) Responsibilities matrix (3)
Each function in the requirements document should be placed under the authority of
an employee of the buyer (MTN). It is beneficial for every party involved to identify the
responsible person by name and have their contact details readily available. With this
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