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Summary Chapter 1, 3, 4, 5, 6, 7, 8
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Summary Organizational Psychology
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Organizational PsychologyH1: What is organizational behavior
Interpersonal skills are important because:
- understanding organizational behavior helps determine manager effectiveness
- Leadership and communication skills are critical as a person progresses in his career
- Better interpersonal skills result in lower turnover of quality employees and higher quality
applications for recruitment
There are 3 levels of analysis in OB:
- Individual
- group
- organization
Manager is an individual who achieve goals through other people. They make decisions, allocate resources,
and direct the activities of others to attain goals. An organization is a consciously coordinated social unit,
composed of two or more people, that functions on a continuous basis to achieve a common goal or set of
goals.
Henri Fayol -> 5 management functions:
1) planning
2) organizing
3) commanding
4) coordinating
5) controlling
Today, we have condensed these to 4: 1) planning 2) organizing 3) leading 4) controlling
Planning: a process that includes defining goals, establishing strategy, and developing plans to coordinate
activities. Organizing: determining what tasks are to be done, who is to do them, how the task are to be
grouped, who reports to whom etc. Leading: a function that includes motivating employees, directing
others, selecting the most effective communication channels and resolving conflicts. Controlling:
monitoring activities to ensure they are being accomplished as planned and correcting any deviations.
Henry Mintzberg -> Management Roles :
1) interpersonal
2) informational
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