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3. EDUCACIÓN SOCIAL.UNIVERSIDAD DE MURCIA
(2090) Profesor: Bienvenido Carrillo Castellón
2022/2023
ORGANIZACIÓN Y
GESTIÓN DE SERVICIOS E
INSTITUCIONES
CRISTINA BERNABÉ HERNÁNDEZ Y
MARÍA GÓMEZ PÉREZ
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,ÍNDICE
TEMA 1. CONCEPTO DE ORGANIZACIÓN DE SERVICIOS E INSTITUCIONES SOCIALES ....4
1.1. CONCEPTO DE ORGANIZACIÓN .......................................................................................... 6
1.2. CONCEPTO DE ASOCIACIÓN/SOCIEDAD ........................................................................... 12
1.3. CONCEPTO DE SERVICIOS ................................................................................................. 12
1.4. CONCEPTO DE INSTITUCIÓN ............................................................................................. 13
1.5. ORGANIZACIONES DE BIENESTAR..................................................................................... 15
TEMA 2. DIMENSIONES CONSTITUTIVAS DE LAS ORGANIZACIONES DE SERVICIOS
HUMANOS..............................................................................................................22
1. DIMENSIÓN ESTRUCTURA ................................................................................................... 24
2. DIMENSION RELACIONES ..................................................................................................... 26
3. DIMENSION PROCESOS........................................................................................................ 27
4. DIMENSION VALORES (creencias, pensamientos, razones…) ............................................. 28
5. DIMENSION ENTORNO ........................................................................................................ 28
6. CULTURA ORGANIZATIVA .................................................................................................... 29
TEMA 3: LA ESTRUCTURA ORGANIZACIONAL: SUS FORMAS Y RESULTADOS. ............30
1. DIFERENCIACIÓN.................................................................................................................. 32
2. INTEGRACIÓN ...................................................................................................................... 32
3. FORMALIZACIÓN .................................................................................................................. 33
4. COMPLEJIDAD ...................................................................................................................... 33
5. CENTRALIZACIÓN ................................................................................................................. 33
TEMA 4. RELACIONES EN LA ORGANIZACIÓN ...........................................................34
1. DIMENSIÓN RELACIONES ..................................................................................................... 36
2. COMUNICACIÓN .................................................................................................................. 37
3. RELACIONES DE CARÁCTER FORMAL ................................................................................... 38
4. RELACIONES DE CARÁCTER INFORMAL ............................................................................... 39
5. HABILIDADES PARA LA COMUNICACIÓN ............................................................................. 40
6. ELEMENTOS DE LA COMUNICACIÓN ................................................................................... 41
TEMA 5. LA GESTIÓN Y EL LIDERAZGO EN LAS ORGANIZACIONES SOCIALES Y
EDUCATIVAS ...........................................................................................................44
1. IDEAS PREVIAS ..................................................................................................................... 46
2. DEFINICIÓN DE GESTIÓN ..................................................................................................... 47
3. PROCESOS BÁSICOS PARA LA GESTIÓN ............................................................................... 48
4. LIDERAZGO: DEFINICIÓN, TEORÍAS Y CARISMA DEL LIDER.................................................. 49
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