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Samenvatting - Marketingcommunicatie

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In dit document vind je een samenvatting van alle notities en extra toegevoegde opmerkingen van in de lessen en powerpoints. Het is een samenvatting van zowel de geziene leerstof als de extra's die werden verteld.

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  • May 29, 2023
  • 71
  • 2022/2023
  • Summary
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Marketing examen 12/01/2023

1 Table of Contents
1 Introductie: LES 1 (24 dia’s) ............................................................................................. 3
1.1 Marketing -> Mark + getting..................................................................................... 3
1.2 VRAAG & AANBOD .................................................................................................. 3
1.3 Marketingmix: 4 P’s + 2 P’s ...................................................................................... 4
1.4 Marketingmix: 4 P’s ................................................................................................. 4
1.5 Marketingmix: 4 C’s ................................................................................................. 4
1.6 Uitdagingen marketingmix ....................................................................................... 5
2 Segmentering, targeting en positionering; deel 1 (51 dia’s) ............................................. 5
2.1 Marktsegmentatie ................................................................................................... 6
2.1.1 Geografische segmentatie .......................................................................................................................6
2.1.2 Demografische segmentatie ....................................................................................................................6
2.1.3 Psychografische segmentatie ..................................................................................................................6
2.1.4 Ongedifferentieerde marktbenadering ...................................................................................................7
2.1.5 Gedifferentieerde marktbenadering .......................................................................................................7
2.1.6 Geconcenteerde marktbenadering .........................................................................................................8

2.2 Positionering ........................................................................................................... 8
2.2.1 Positioneringsdimensies ..........................................................................................................................9
2.2.2 Positioneringsdimensies ..........................................................................................................................9

3 Segmentering, targeting en positionering; deel 2 (39 dia’s) ........................................... 10
3.1 Zeven basisbenaderingen ....................................................................................... 10
3.2 Positioneringsstrategie ontwikkelen ...................................................................... 10
4 consumentgedrag (68 dia’s) .......................................................................................... 12
4.1 inleiding ................................................................................................................ 12
4.2 Consumentengedrag .............................................................................................. 12
4.3 proces bij de conusment ........................................................................................ 12
4.3.1 vier fasen van consumentengedrag .......................................................................................................12

4.4 Beslissingsproces ................................................................................................... 13
4.5 Vier interne (psychlogische) factoren en vier externe factoren ............................... 15
4.5.1 MOTIVATIE .............................................................................................................................................16
4.5.2 Persoonlijkheid en levensstijl ................................................................................................................16
4.5.3 Leren ......................................................................................................................................................17
4.5.4 Attitude ..................................................................................................................................................18
4.5.5 Externe factoren ....................................................................................................................................18
4.5.6 Situationele factoren .............................................................................................................................18

,5 De marketingmix: product, prijs, plaats, promotie ......................................................... 18
5.1 Productbeleid ........................................................................................................ 19
5.2 Productenlevenscyclus (PLC) .................................................................................. 19
5.2.1 Nul-fase: productontwikkelingsfase ......................................................................................................19
5.2.2 1e fase: introductiefase ..........................................................................................................................20
5.2.3 2e fase: groeifase ...................................................................................................................................20
5.2.4 3de fase: volwassenheidsfase .................................................................................................................20
5.2.5 4de fase: neergangsfase ..........................................................................................................................20

5.3 Wat is een product? ............................................................................................... 21
5.4 Soorten producten ................................................................................................. 21
5.4.1 Productindeling volgens levensduur ......................................................................................................21
5.4.2 Productindeling volgens afnemer ..........................................................................................................21
5.4.3 Consumentenproducten indeling volgens Copeland .............................................................................21

5.5 Merkbeleid ............................................................................................................ 22
5.5.1 Brand equity ..........................................................................................................................................22
5.5.2 Aspecten van een merk .........................................................................................................................22
5.5.3 Soorten merken .....................................................................................................................................23

5.6 Verpakking ............................................................................................................ 24
5.6.1 Technische functie .................................................................................................................................24
5.6.2 Marketingfuncties ..................................................................................................................................25

5.7 Prijsbeleid.............................................................................................................. 25
5.8 distributiebeeld ..................................................................................................... 29
5.9 detailhandel .......................................................................................................... 31
5.9.1 Winkelverkoop vs niet-winkelverkoop ..................................................................................................31
5.9.2 Trends ....................................................................................................................................................32

6 Reclame en mediaplanning ........................................................................................... 32
6.1 Reclame................................................................................................................. 32
6.1.1 Betalen ...................................................................................................................................................32
6.1.2 Reclame als tool .....................................................................................................................................32
6.1.3 Effect van reclame .................................................................................................................................33
6.1.4 AIDAS-model ..........................................................................................................................................34
6.1.5 Boodschap en tone of voice...................................................................................................................34
6.1.6 Reclamevormen .....................................................................................................................................34
6.1.7 Massamedia ...........................................................................................................................................36

6.2 Mediaplanning....................................................................................................... 39
7 Public relations ............................................................................................................. 41
7.1 publieksgroepen .................................................................................................... 41
7.2 PR-vormen............................................................................................................. 42
7.2.1 Interne PR ..............................................................................................................................................42
7.2.2 Public affairs ..........................................................................................................................................43
7.2.3 Financial PR ............................................................................................................................................43
7.2.4 Corporate PR ..........................................................................................................................................43

, 7.2.5 Marketing-PR .........................................................................................................................................43

7.3 Strategische keuzes................................................................................................ 45
7.3.1 Reactieve PR ..........................................................................................................................................45
7.3.2 Proactieve PR .........................................................................................................................................45
7.3.3 Mengvorm .............................................................................................................................................46

8 Interactiemarketing ...................................................................................................... 46
8.1 Wat is interactiemarketing ..................................................................................... 46
8.2 Kenmerken van interactiemarketing ...................................................................... 46
8.3 Belang van data ..................................................................................................... 47
8.3.1 Big data ..................................................................................................................................................48
8.3.2 Soorten gegevens ..................................................................................................................................49
8.3.3 Opbouw van onze eigen database .........................................................................................................50
8.3.4 Face-to-face verkoop .............................................................................................................................53



1 Introductie: LES 1 (24 dia’s)
1.1 Marketing -> Mark + getting
Marketing is de – op de behoefte van de afnemer afgestemde – ontwikkeling van producten
(goederen/diensten) en de vaststelling van de daarbij horende verkoopprijzen, promotie en
distributie. Daarbij is het oogmerk van de organisatie planmatige en duurzame relaties te
creëren om haar doelstellingen te realiseren.
1.2 VRAAG & AANBOD
Marketting reclame
Marketing verkoop
Doel mikt
- Inspelen op wensen en behoeften van de klant
- Verbeteren marktpositie
- Optimaal inzetten van marketinginstrumenten: verkoop/reclame, marktonderzoek?
Productontwikkeling, distributiebeleid, prijsbeleid
- Nieuwe klanten aantrekken door een superieure waarde te beloven en huidige klanten
behouden door hen tevreden te stellen (duurzame relatie op lange termijn)
- Focus op bestaande en latende behoeften: de juiste producten op de plank, niet louter
kwijtraken van
Reclame is slechts een onderdeel (promotie) – marketing houdt ook rekening met product,
plaats en prijs
Invloed van andere wetenschappen op marketing -> marketeer is van alle markten thuis

, 1.3 Marketingmix: 4 P’s + 2 P’s




People/packaging

1.4 Marketingmix: 4 P’s
Gezien vanuit de aanbieder:




1.5 Marketingmix: 4 C’s

Gezien vanuit de afnemer/klant

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