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CSAM EXAM QUESTIONS AND ANSWERS.
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CSAM EXAM QUESTIONS AND ANSWERS.
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CSAM EXAM QUESTIONS AND ANSWERS.What is IAITAM? - Answer International Association of Information Technology Asset
Management
What three Key Process Areas serve as the core foundation of the ITAM program? - Answer 1) Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - Answer 1) Business core competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures, policies, roles and documentation
What three aspects does ITAM manage? - Answer Financial, Contractual, and Inventory
What is Program Management? - Answer set of processes required to build, maintain and monitor the ITAM core competency
What is the main purpose of an ITAM program? - Answer To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - Answer to market the value of ITAM through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - Answer PERMANENT - not going away
Process-centric
What are policies? - Answer WHAT needs to be accomplished
WHO the audience WHY a policy is important
- the path of action determined as mandatory
What are procedures? - Answer HOW a task should be performed
Three goals of policy management - Answer 1) Effective implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance CSAM EXAM QUESTIONS AND ANSWERS.
What is a needs analysis? - Answer ensuring that team member goals are validated or contrasted against organizational requirements
Policy creation and validation - Answer Team is responsible for making sure the policy fits the needs of the organization through validating the policy internally
policy management - gaining support - Answer HR and legal departments must enforce the policy and executive management must support the policy for it to succeed
Policy management - review and update policy - Answer a policy must be reviewed 2
months after implemented, and if it requires adjustment, it must be re-evaluated 2 months later again
What three things do effective policies provide? - Answer 1) Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement
What is knowledge sharing effective for? - Answer building respect and trust amongst employees
encouraging mutual support and cooperation
What is the relationship triangle? - Answer Balancing scope, budget and time
What is a project? - Answer a defined sequence of tasks that is a TEMPORARY set of activities to accomplish specific outcomes
When does a project end? - Answer Once defined outcomes are achieved and measured
How are projects different from other types of work?q - Answer - A defined beginning, end, schedule and approach
- Specific resources allocated to the work
- End results have specific goals (time, cost, performance, and quality standards)
- Follows a planned and organized approach
- usually involves a team of people
What are the five phases of a project? - Answer 1) Initiating the project - define the general project scope and include it in project charter
2) Planning the project 3) Executing the project 4) Controlling the project
5) Closing the project
What is churn? - Answer total amount of assets entering org vs total amount leaving org
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