BCOM EXAM 1 Question and answers rated A+ 2023

BCOM EXAM 1 Question and answers rated A+ 2023Communication is Process of sending and receiving messages Characteristics of effective business messages -practicality -clarify and condense -state responsibilities What can occur when there are many levels/layers of hierarchy/management? Less effective horizontal communication Between equal levels/groups Formal and informal communication -formal: organized chart (up, down, horizontal) -informal: grapevine, rumor mill The steps in the communication process... 1. Sender -has an idea -encodes the idea -transmits the message (Communication channel) 2. Receiver/audience -gets the message -decodes the message -sends feedback A communication channel is... Ways information is sent through all levels Ethical lapse Making a clearly unethical or illegal choice Participative management Involving the employees in the company's decision making Groupthink ... Team maintenance, task facilitating and self oriented roles are... Group dynamics Overcoming resistance in groups -express understanding -deal directly with resistance -evaluate others objections fairly -hold your argument until the other person is ready for them Composing collaborative messages ... Content, critical and empathetic listening Various types of listening Steps in the listening process Receiving, interpreting, remembering, evaluating, responding Overcoming barriers to effecting listening Physical distraction, prejudgment, selective listening, speech/thought disparity The basic purpose of informational report is... To give information without analysis or recommendations Analytical reports includes... Information and analysis/recommendations Purpose statement of a report... Defines objective, why you are preparing the report