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Volledige samenvatting proces en project management
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Volledige samenvatting proces en project management
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InhoudsopgaveProcesmanagement – processen inrichten en besturen ................................................................................... 4
Inleiding .............................................................................................................................................................. 4
Processen – waarde en klantwaarden................................................................................................................ 5
Hoe ziet een proces eruit? .................................................................................................................................. 5
Waardeketen van Porter .................................................................................................................................... 5
Hoofdprocessen en organisatiestructuur ........................................................................................................... 6
Deel-/processen en werkstromen ....................................................................................................................... 7
Besturingsmodel van de leeuw ........................................................................................................................... 7
Plannen van processen ....................................................................................................................................... 8
Productiemanagement ....................................................................................................................................... 8
Procesmanagement – beoordelen van processen ............................................................................................ 9
Procesmanagement: wat?.................................................................................................................................. 9
Procesmanagenment: waarom? ...................................................................................................................... 10
➔ Business Process Re-engineering (BPR) ................................................................................................... 10
➔ Business Process Management (BPM) .................................................................................................... 10
BPM -> procesmodel van de business .............................................................................................................. 11
BPM -> processturing en evaluatie ................................................................................................................... 11
Verbeteren van processen ................................................................................................................................ 12
Beoordelen van processen ................................................................................................................................ 12
Procesmanagement – verbeteren van processen ........................................................................................... 16
Verbeteren van processen en kwaliteit ............................................................................................................ 16
MUDA ............................................................................................................................................................... 17
MURI................................................................................................................................................................. 19
MURA ............................................................................................................................................................... 19
CONTINU verbeteren van processen en kwaliteit ............................................................................................. 20
Processen praktisch / besturen ...................................................................................................................... 20
PDCA: PLAN ...................................................................................................................................................... 20
PDCA: DO .......................................................................................................................................................... 21
PDCA: CHECK .................................................................................................................................................... 21
PDCA: ACT......................................................................................................................................................... 21
Processen: praktisch ......................................................................................................................................... 21
Besturen van organisaties ................................................................................................................................ 22
Methodes van besturen .................................................................................................................................... 23
Projectmanagement 1 .................................................................................................................................... 23
, Wat is een project? ........................................................................................................................................... 23
Voorbeelden ..................................................................................................................................................... 24
Een ‘goed’ project? ........................................................................................................................................... 24
Goed project = SMART ...................................................................................................................................... 24
6 fasen .............................................................................................................................................................. 25
6 principes ........................................................................................................................................................ 25
Projectmanagement 2 .................................................................................................................................... 28
Hoe begin je aan een project? .......................................................................................................................... 28
PvA.................................................................................................................................................................... 28
Watervalmodel ................................................................................................................................................. 28
Cyclisch model .................................................................................................................................................. 28
Algemeen: plan én planning = wat? ................................................................................................................. 29
Algemeen: plan/nen = waarom? ...................................................................................................................... 29
Onderdelen van een PvA .................................................................................................................................. 30
Project management 3 ................................................................................................................................... 30
Algemeen: PvA ................................................................................................................................................. 30
Activiteitenplanning ......................................................................................................................................... 30
De Gantt chart .................................................................................................................................................. 31
Netwerkplanning .............................................................................................................................................. 32
Projectmanagement 4 .................................................................................................................................... 33
Plannen van middelen ...................................................................................................................................... 33
Plannen van mijlpalen ...................................................................................................................................... 34
Plannen van financiën ...................................................................................................................................... 34
GOKIT................................................................................................................................................................ 35
Geld ............................................................................................................................................................. 35
Organisatie .................................................................................................................................................. 35
Kwaliteit ....................................................................................................................................................... 35
Informatie .................................................................................................................................................... 36
Tijd ............................................................................................................................................................... 36
Leiderschap .................................................................................................................................................... 36
Projectteam ...................................................................................................................................................... 36
Fasen in ontwikkeling van projectteam ............................................................................................................ 37
Klassieke beperkende factoren bij PM .............................................................................................................. 37
Teammanagement 1 ...................................................................................................................................... 38
Motivatie .......................................................................................................................................................... 38
Motivatie: piramide van Maslow ..................................................................................................................... 38
Motivatie: Alderfer ........................................................................................................................................... 38
Motivatie: McClelland ...................................................................................................................................... 39
, Motivatie: herzberg .......................................................................................................................................... 39
Motivatie: Vroom ............................................................................................................................................. 39
Persoonlijkheid: MBTI ....................................................................................................................................... 40
persoonlijkheid: insights ................................................................................................................................... 40
Persoonlijkheid: Johari ...................................................................................................................................... 40
Team management 2 ..................................................................................................................................... 41
Persoonlijkheid: Offman ................................................................................................................................... 41
Persoonlijkheid: ijsberg McClelland .................................................................................................................. 41
Persoonlijkheid: big 5 (ocean) .......................................................................................................................... 42
Stress ................................................................................................................................................................ 42
Team management 3 ..................................................................................................................................... 43
Inleiding ............................................................................................................................................................ 43
Wie geeft leiding aan dat team? ...................................................................................................................... 43
Groepsdynamica ............................................................................................................................................... 43
Team management 4 ..................................................................................................................................... 45
Methodieken en interventies ............................................................................................................................ 45
Bemiddelingsgericht visie ................................................................................................................................. 47
Bemiddelingsgericht leiding geven ................................................................................................................... 47
Conflictdynamiek in een groep ......................................................................................................................... 48
Paradoxen ........................................................................................................................................................ 49
Constructieve feedback .................................................................................................................................... 49
, Proces en project-management
Procesmanagement – processen inrichten en besturen
Inleiding
Primaire processen: waarde toevoegend
Bv. Produceren, verkopen en leveren
Secundaire of ondersteunende processen: dragen indirect bij
Bv. Personeels-en- financieel beheer, maar ook het voorzien van infrastructuur.
Nodig om de primaire processen ongestoord te laten functioneren. (worden soms ook
‘facilitaire’ processen genoemd.)
Tertiaire/bestuurlijke processen: geven richting aan de primaire en secundaire processen.
Bestaan uit bestuurlijke taken:
- Strategievorming: hierbij wordt een toekomstbeeld vastgesteld
- Planning: betrekking op inzet van mensen, middelen en benuttigen van tijd
- Structurering: ontwikkelen van een raamwerk waarbinnen mensen en middelen in
een organisatie worden ingezet.
- Procesbeheersing: doelmatig en doelgericht laten verlopen van bedrijfsprocessen
door middel van plannen, meten, vergelijken en bijsturen.
PROCES:
“ Een proces in een organisatie bestaat uit een aantal opeenvolgende activiteiten of
handelingen, die een onderlinge samenhang vertonen”
- Herhaling
- Zelfde omstandigheden
- Onderhevig aan optimalisatie
- Inspelen op scope (wat zit er in vervat en wat niet), kost, timing etc mogelijk
- Bv. De was instoppen, productielijn auto, ochtendroutine
- Betrokken personen in bepaalde functie
PROJECT:
- Vrijwel eenmalig
- Vrijwel unieke gebeurtenis
- One go
- Vooropgestelde scope, kost, timing
- Bv. Trouwfeest plannen, je eigen huis renoveren, aannemer zijn van bouwproject
- Speciaal opgericht team
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