Summary
Summary Patient counselling
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Pharmacy - foundation in pharmacy practice Summary notes including bullet points, key diagrams/images
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Patient CounsellingWhy is it Important?
50% of medications are taken incorrectly
Problems: incomprehensible, forgetting and lack of feedback
Effective Counselling
Needs to be structured
Introductions and identifying patient needs
Gather information from them
Provided any information or feedback if possible
Close the session with a summary
Initiation
Professional appearance
Remove barriers
Address the patient
Introduce yourself
Confirm if the patient had had the medication before- what they know
Explain why the consultation is needed
Negotiate shared agenda
Gather Information
Find out what the patient already knows: prevent repetition, assess patient knowledge,
correct incorrect info and identify their goals
Provide Information
Indication- reinforce diagnosis and promote confidence in the therapy
Name, strength and dose- recognise medication, prevent overdose and label
instructions
Duration of therapy and time taken to have effect- realistic expectations
Check Adherence
Check if medication schedule fits their life
Enable patients to take ownership
Check they are happy to take the medication after information
Provide Information
Benefits of medication
Precautions- link to warning labels, explain how to use, check allergies and explain side
effects
Closing Session
Agree action and safety net
Summarise the key points
Final checks and questions
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