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Name of the Teacher Date Level of the class Length of lesson
Mr Christo {xxx xxx} 2023 May 10 C1 - Advanced 60 Minutes
Lesson Type:
Business English
Lesson Topic:
Telephone Language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Students will be better able to comprehend on how to Students will have learnt the meaning, form, and
converse over the phone with specific language related to pronunciation of 12 new language phases.
their industry.
Students will have listened to audio examples of the phrases
Students will be better able to implement telephone implemented in this lesson and practiced those phrases with their
phrases with the means of practicing their speaking skills peers.
using a variety of activities.
Students will have completed tasks such as role playing with a
Students can work together in this mixed group partner and successfully completed mentioning the 12 phrases
(males/females) within their different company learned in this lesson to be implemented at their jobs.
departments (marketing, sales, operations and finance) to
resolve the activities presented to them.
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Anticipated difficulties: Suggested solutions:
1. Japanese L1 speakers usually mix ‘r’ and ‘l’ sounds. 1. To address pronunciation issues, I will use choral drilling to
e.g “Rice” – “Lice”. Japanese speakers emphasize on specific syllables untilthe learners can clearly
also confuse the ‘-ed’ and ‘-ing’ verbs and this can change distinguish the difference between the sounds and how to
the meaning of what they are trying to say. make them.
E.g. “That movie was boring.” – “That movie was bored."
2. I will use the circle classroom layout to assist in class
productivity.
2. Physical space in the classroom to carry out practical
illustrations.
3. Confident students will be paired with shy students to ensure
that the faster learning student assists the more shy student
3. Stronger students with more advanced language skills may and thus it will keep them both more engaged in this lesson.
dominate the lesson and the tasks, whereas shy students
may become unmotivated.
Target Language Analysis
Language Item / Phrase Function/meaning Pronunciation Form
Hello/Good morning/Good Taking a call - When you answer the hɛˈləʊ / Hello (noun) / Good (adjective) +
afternoon.[Company name], phone at your job, you’ll want to ɡʊd ˈmɔːnɪŋ / morning (adverb) / Good
[your name] speaking, how always greet the caller professionally. ɡʊd ˈɑːftəˈnuːn.[xx (adjective) + afternoon (adverb).
may I help you? x], {xxx} speaking (noun), + how
[xxx] ˈspiːkɪŋ, (adverb) + can (verb) + I (pronoun)
haʊ meɪ aɪ hɛlp juː + help (verb) + you (pronoun)+ ?
? (interrogation mark)
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