SHARP Career Course Test 1, Verified Solution 2023 100%
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Course
SHARP Career Course
Institution
SHARP Career Course
SHARP Career Course Test 1, Verified Solution 2023 100%
What are the four components to the Effective Communication Model?
the sender
the receiver
decoding the message
providing feedback
Communication Process:
1. Active Listening
2. Effective Communication
3. Professional and Ethical Bound...
SHARP Career Course Test 1, Verified
Solution 2023 100%
What are the four components to the Effective Communication Model?
the sender
the receiver
decoding the message
providing feedback
Communication Process:
1. Active Listening
2. Effective Communication
3. Professional and Ethical Boundaries of Communication
Active Listening:
a pattern of listening that keeps you engaged with your conversation partner in a
positive way, enables to appropriately assess the needs of victim
Active Listening Techniques:
Engaging
Focusing: what they are saying and doing.
Thinking
Questioning
Clarifying
Paraphrasing
Using "I"
Active listening Positive Skills:
Acknowledge
Reflect
Probe
Support: (CB: show warmth and caring in your own way)
Be Quiet
Paraphrase
Active Listening Practices:
1. Creating a safe environment
2. Building rapport
3. Focusing on issues
4. Caring about people
5. Displaying empathy
6. Being honest and genuine
7. Expressing thoughts clearly
8. Demonstrating unconditional acceptance
Active Listening Roadblocks:
1. asking too many questions at once
2. going off topic
3. abruptly changing the flow
4. making a person feel defensive
5. Inflicting personal values
, 6. Cutting off discussions of feelings
7. Jumping to conclusion
Effective communication techniques:
Listening
Paying attention
Focusing on the words
Being empathetic
Suspending one's own thoughts and feelings-(You think about them instead of you)
Communication Styles:
Aggressive
Passive aggressive
Passive
Assertive (Most common)
Establishing boundaries of communication with a victim/complainant
-Provide professional information only
-Separate appropriate vs. inappropriate behavior
-Do not promote a false sense of security
-Ease into the boundaries
-Discuss that you are an advocate and a coordinator
-Discuss with the victim all the resources that could help.
-Guide the victim through the process
-Do not let the victim get too connected
Why is it important to maintain boundaries:
essential in maintaining the victims trust and sense of safety.
Boundary Violation:
-Giving victim an unsolicited hug
-Inviting the victim to social activities
-Making decisions for the victim
-Offering to babysit victims children
-Transporting victim to an appointment in a POV
-Letting victim stay with you at your home
-Accepting any gifts
-Accepting goods or services
Ethical Boundaries
-Practicing ethical behavior
-maintaining limits
-don't lose your professional focus
Types of Army Briefings
Information Briefing
Decision Briefing
Mission Briefing
Staff Briefing
Information Briefing:
Delivers information
Decision Briefing:
obtains answer to a question or results in a decision on a COA
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