Communication Skills MPTC Questions and Answers 2023
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Course
MPTC
Institution
MPTC
Communication Skills MPTC Questions and Answers 2023
active listening
Combination of body language,questioning and summerizing
apprearance
First impression
High,weight,clothing,hairstyles tattoos physical traits of booths citizens and police
contact officer
Maintain position 1
C...
Communication Skills MPTC Questions
and Answers 2023
active listening - answer Combination of body language,questioning and
summerizing
apprearance - answer First impression
High,weight,clothing,hairstyles tattoos physical traits of booths citizens and police
contact officer - answer Maintain position 1
Conducts all the talking,interviews,pat frisk arrest, take notes, radio talk
Social proximcs - answer 4-12 feet apart, faimlier with one another do-workers
Physical obstacles - answer Body language, eye contact, posture, can create
barriers
Ex- wearing sunglasses when communicating by phone or while talk with person with
disabilitys
De-escalation Strategies - answer Maintain distance, don't touch
Appropriate facial expression
Approximate volume and candence
Active listing allow to vent
No toxi statements
So control
Be prepare to take action
Strategies of Negotiation - answer Listen,don't not interrupts
Stay positive
Be flexible
Use incentives
No unnssary risk
No solution- reframe problem and find me one
Reach agreement
Different cultures - answer Ethnicity- race or large group of people who share custom
religious
Culture-beliefs of group of society
Diversity- state of having people of different cultures in group
Oversimplifying - answer Generalizing with out explaining why
Must seek clarification when needed and the specific hen communication
, Ambiguity - answer Vague words more likely to confuse lead to misinterpretation
Officers must be clear
Ask questions to gather/clarify questions
Proxemics - answer Physical space between communicators
Distance vary based on cultures
Closed end questions - answer Questions designed to limit the customer's
responses to one or two words.
Gather facts control conversations
Yes no
Do you live here?
How old are you?
How long have you lived here?
What's your parents number?
General barriers - answer Avios confusion misunderstanding
Officer must recognize these general communication barriers
predictions - answer What will be said next or formulating
Misunderstandings
Communicating with children - answer Ask questions about day activities
Share commonalities
Reason for being there, reenforce they are no in trouble
Eye contact do not stand over
Expect frequent change in topics
Denying - answer refuse to agree,
I was not speeding
I'm leaving
Officers must evaluate communication role/ best outcome
hand gestures - answer Increase the value of messages
Done simultaneously with corresponding spoken word and in front of body
Numbers,sizes,together pointing
eye contact - answer Can communicate fear hostility affection attract action
Help gauge attention interest and emotions
Staring looking into someone's eyes
Pupil size
External distractions - answer Noise,moving objects,body language
Must minimize distractions. Stay focused
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