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MNO3701- Questions & Answers
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Exam of 21 pages for the course MNO3701 - Production And Operations Management at Unisa (Questions & Answers)
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1.Transforming Transformed Types of Outputs from
Resources Resources transformation transformation
process process
Argus GIBB Engineers Materials, Assemble of Fully assembled
Engineering Artisans equipment machinery , machinery and
Machinery & equipment equipment
Equipment
SAA Pilot Check in Handing cold Transported
Airhostess passengers drink or food to passengers
Ground crew Board the customer in
Air craft Passengers the aircraft.
Passengers Fly passengers Transport
around the world passengers to
Care for their destination
passengers
1
, At a strategic level the performance objectives relate to the interest of the
operations stakeholders – the company’s responsibility to customers,
suppliers, shareholders, employees and society
By doing things right operations influences the quality of goods and services.
By doing things fast operations influence the speed at which goods/services
are delivered.
By doing things on time operations influence the dependability of delivery.
By changing what they do operations influence the flexibility with which the
company produces goods/services.
By doing things cheaply operations influence the cost of the company’s
goods/services.
BMW is a manufacturer and MAKRO is a retailer
2
, Make-to-stock – will produce goods ahead of orders and keep in stock. D is reduced and P
is higher
Resource-to-order – operation will only start the process of producing goods when a
customer order is confirmed. Throughput time (P) and Demand (D) are the same
1 2 3 4 5
Demand 36 8 26 18 26
On hand/Available 70 34 26 20 2 16
Order 20 40
Five goals of TPM
Improve equipment effectiveness by examining all the losses which occur
Achieve autonomous maintenance by allowing staff to take responsibility for some
of the maintenance tasks and for the improvement of maintenance performance
Plan Maintenance with a fully worked out approach to all maintenance activities
Train all staff in relevant maintenance skills so that both maintenance and
operating staff have all the skills to carry out their roles
Achieve early equipment management by maintenance prevention which involves
considering failure causes and the maintainability of equipment during its design,
manufacture, installation and commissioning
RCM uses different types of maintenance for different parts of a process depending on their
pattern of failure.
3
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