WGU Change Management and Innovation - C208 assessment v2

Which of the following does not characterize the management style known as empowerment? Reliance on hierarchy Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? Refreezing What is the first step in John Kotter's eight-step process for transformational change? Establish a sense of urgency Which of the following is not an explanation for why people resist change at work? Management has explained and demonstrated the need for change. Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? They help to create a feeling of progress as well as an opportunity to reward employees The development of the Internet is an example of radical innovation Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being rewarded by the organization for doing so? Refreezing Which of the following is not one of the four stages of change in the Black and Gregersen model? Do the new right thing, and do it fairly well at first Sustaining organizational change through continued focus occurs during which step in the ADKAR model? Reinforcement A manager who is comfortable with risk will be more likely to lead which sort of change effort? Revolutionary The third step of the Cisco Change Roadmap (CCR) is Manage Lower and middle-level managers are generally not tasked with leading which of the following kinds of change? Invention of new organizational missions or economic models 00:0201:18 Which of the following statements about change efforts is not true? Managers who expect resistance to change rarely become defensive Willingness to support and participate in change effort comes during which step in the ADKAR model? Desire Which of the following is not one of the three factors driving change that make it more challenging, according to Black and Gregersen? Fear of change