Management - Stephen P. Robbins & Mary Coulter Summary/Samenvatting
Chapter 1 Managers in the Workplace
Chapter 2 Making Decisions
Chapter 3 Managing in Today's Workplace
Chapter 4 Managing in a Global Environment
Chapter 5 Managing Diversity
Chapter 6 Managing Social Responsibility and Ethics
Chap...
Management 13th edition, Mary A. Coulter & Stephen P. Robbins - Review and Discussion Questions ch. 5, 12, 13, 14, 15, 16, and 17
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Management
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Very good only I didn't like the fact that some chapters were omiited
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Content preview
Chapter 1
Manager - Someone who coordinates and oversees the work of other people so organizational goals
can be accomplished
Management - Coordinating and overseeing the work activities of others so their activities are
completed efficiently and effectively
Efficiency (means) - Doing things right, or getting the most output from the least amount of inputs
(people, money, and equipment)
Effectiveness (ends) - Doing the right things, or doing those work activities that will result in
achieving goals (meeting customers’ rigorous demands, executing world-class manufacturing
strategies, etc.)
Management strives for -
Low Resource Waste (high efficiency)
High Goal Attainment (high effectiveness)
Organization - A deliberate arrangement of people to accomplish some specific purpose
First-line (frontline) managers - Managers at the lowest level of management who manage the work
of nonmanagerial employees
Supervisors, shift managers, district managers, department managers, office managers
Middle managers - Managers who manage the work of first-line managers and can be found
between the lowest and top levels of the organization.
Regional manager, project leader, store manager, division manager
Top managers - Managers near or at the upper levels of the organization who are responsible for
making organization wide decisions and establishing the plans and goals that affect the entire
organization
Executive vice president, president, managing director, chief operating officer, chief executive officer
MG3 Summary Jasper Altena
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