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Summary Spanprestasie, konflikbestuur en probleemoplossing
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This is a whole summarized document of 'Spanprestasie, konflibestuur en probleemoplossing' for matric business students
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Spanprestasie en konflik bestuurKriteria vir suksesvolle spanprestasie....................................................................................................3
Duidelike doelstelling:.......................................................................................................................3
Ooreengekome doelwitte:.................................................................................................................3
Openhartigheid:.................................................................................................................................3
Wedersydse respek:..........................................................................................................................3
Ondersteuning en Vertroue:..............................................................................................................3
Toewyding:........................................................................................................................................3
Interpersoonlike verhoudings:...........................................................................................................3
Individuele ontwikkelingsgeleenthede:.............................................................................................3
Oorweging van spanvordering:..........................................................................................................3
Kriteria vir meting van individuele prestasies teenoor spankriteria......................................................3
Mensevaardighede............................................................................................................................3
Interpersoonlike houdings en gedrag............................................................................................3
Gedeelde waardes.........................................................................................................................4
Kommunikasie...............................................................................................................................4
Samewerking.................................................................................................................................4
Taakgeoriёnteerde vaardighede........................................................................................................5
Organisasievaardighede.................................................................................................................5
Tydbestuursvaardighede...............................................................................................................5
Rekenaar- en tegniese vaardighede...............................................................................................5
Probleemoplossing........................................................................................................................5
Eiensappe van suksesvolle spanprestasie..............................................................................................5
Die fases van spanontwikkeling.............................................................................................................5
Beskrywing van elke fase van spanontwikkeling................................................................................5
Vorm stadium................................................................................................................................5
Bestorming....................................................................................................................................6
Normfase.......................................................................................................................................6
Uitvoering fase / saamwerk as ‘n span na ‘n doel..........................................................................6
Verdaagfase / ontbinding / rou stadium........................................................................................6
Hoe om ‘n spesifieke rol in ‘n span doeltreffend te vertolk...................................................................6
Riglyne om ‘n te vertolk.....................................................................................................................6
Probleem oplossing en bestuur.............................................................................................................7
Korrekte prosedures vir hantering van geriewe....................................................................................7
Fase 1.................................................................................................................................................7
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, Fase 2.................................................................................................................................................7
Hantering met grievaanse en verskillende mense / persoonlikhede.................................................8
Verskille tussen grief en konflik.....................................................................................................8
Korrekte prosedures om griewe te hanteer...................................................................................8
Maniere om moeilike mense te hanteer (persoonlikehede).................................................................8
Verskillende persoonlikhede.............................................................................................................9
Klaer...............................................................................................................................................9
Besluitloos.....................................................................................................................................9
“’Over comit’’...............................................................................................................................10
Negatief.......................................................................................................................................10
Deskundige (beterweterig)..........................................................................................................10
Stil................................................................................................................................................10
Aggresief......................................................................................................................................10
Die belangrikheid van dinamiese teorieё by die verbetering van spanprestasie.................................10
Konflik oplossings................................................................................................................................11
Oorsake van konflik in die werkplek................................................................................................11
Verdudeliking van oorsake van konflik in die werkplek...................................................................11
Hantering van konflik in die werkplek / konflikstappe / -tegnieke..................................................11
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