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P1: explain the role of effective communication and interpersonal interaction in a health and social care environment

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  • Course
  • AS Unit F911 - Communication in care settings
  • Institution
  • OCR

Explain the role of effective communication and interpersonal interactions in a health and social care environment

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Document information

  • January 31, 2017
  • 8
  • 2016/2017
  • Essay
  • Unknown
  • Unknown

Subjects

  • health and social care

Written for

  • A/AS Level
  • OCR
  • Health and Social Care
  • AS Unit F911 - Communication in care settings
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Bethany Tulloch
3214
4th October


Unit 1 : developing effective communication in health and social care

P1: explain the role of effective communication and interpersonal interaction in
a health and social care environment

Section 1

There are many different ways in which workers and service users communicate within a
health and social care settings for example hospitals, dentists and pharmacies may use
emails to communicate with each other and send information which would be in a formal
manner as it is more appropriate as it is more respectful. However a paramedic would use a
radio and abbreviations as it is much faster and can a quick response which is appropriate
for the situation. I have produced a table in which i have explain different communication
methods and when they are used within a health and social care setting.


Method of communication Explanation Hsc examples


Pagers Sends a direct number to One example of a health and
either a group or an social care environment using
individual that corresponds pagers is hospitals . Doctors
to a situation or a place use pagers to transmit
messages to other hospital
staff quickly.



Signs Signs inform patients of One example of signs being
where to go they are used in a health and social
normally in a large font so care setting is to inform
that people that are partially patients of where things are.
sighted can see. This Such as signs in a elevator to
makes it more accessible tell people what is on what is
for disabled people. on the floor.



Phone calls Phone calls are when a One example of phone calls
person uses a network to being used in a health and
transmit a message over social care is doctors at a GP
long distances to another practice will sometimes do a
person on the other end. phone consultation, this is
good for people who cannot
make it out to the doctors
such as people with mobility
issues.


Touch sign language Touch sign language is a Touch sign language could
special type of sign be used in a health and social

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