Healthcare Human Resource Management, 3e Walter Fl
Healthcare Human Resource Management, 3e Walter Fl
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Healthcare Human Resource Management 3rd Edition By Walter Flynn, Robert Mathis, John Jackson (Test Bank)
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Healthcare Human Resource Management, 3e Walter Fl
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Healthcare Human Resource Management, 3e Walter Fl
Healthcare Human Resource Management, 3e Walter Flynn, Robert Mathis, John Jackson (Test Bank)
Healthcare Human Resource Management, 3e Walter Flynn, Robert Mathis, John Jackson (Test Bank)
(Healthcare Human Resource Management, 3e Walter Flynn, Robert Mathis, John Jackson)
(Test Bank all Chapters)
The Nature and Challenges of Healthcare HR Management 1
Chapter 1
The Nature and Challenges of Healthcare HR Management
MULTIPLE CHOICE
1. Types of healthcare organizations include __________.
A. Physician offices and clinics
B. Home Care Agencies
C. Laboratories
D. All of the above
ANSWER: D – Pages 5-6
2. The healthcare share of total employment is __________ percent in the U.S. according to the Bureau of Labor Statistics.
A. 9
B. 11
C. 13
D. 15
ANSWER: B – Page 5
3. Which healthcare facilities employ the most healthcare workers?
A. Physicians offices and clinics
B. Hospitals
C. Nursing facilities
D. Dental offices
ANSWER: B – Page 5 – Figure 1-1
4. What has been the primary impetus behind changes in healthcare in recent years?
A. Federal and state governmental involvement
B. Availability of new technology
C. Shortage of skilled labor
D. Shareholder demand for profits
ANSWER: A – Page 8
5. Receptionist, Secretary, and Business office support personnel are all considered __________.
A. Service workers
B. Technical workers
,2 Chapter 1
C. Clerical workers
D. First-line supervisors
ANSWER: C – Page 6 – Figure 1-2
6. Of the following positions, which position would generally require the largest number of workers in a hospital?
A. Sterilization personnel
B. Registered nurses
C. Lab technicians
D. Medical transcriptionists
ANSWER: A – Page 6-7 – Figure 1-2
7. Which of the following is not a key area identified in the text regarding the current environment of healthcare?
A. Advances in technology
B. Health Insurance Portability and Accountability Act
C. Shortages of needed personnel
D. Growing numbers of insured persons
ANSWER: D – Page 7-8
8. Which of the following is a “driver” of future healthcare that can be predicted with reasonable certainty?
A. Stabilization of cost for healthcare delivery
B. Shift from inpatient to outpatient settings
C. Increasing public opinion ratings
D. Need to deal with the uneven supply of healthcare resources
ANSWER: B – Pages 9-10
9. The future will predictably require __________ accountability from healthcare providers.
A. less
B. about the same
C. more
D. an unknown level
ANSWER: C – Page 10
10. The most prominent challenge(s) facing healthcare employers, with regard to human resources is/are __________.
A. Recruitment and retention, as well as managing change
B. Efficient maintenance of medical records
C. Both A and B
D. Neither A nor B
ANSWER: A – Page 10
11. __________ is the health profession expected to grow the fastest through 2010.
A. Medical assistants
B. Home health aides
C. Physician assistants
D. Personal care aides
, The Nature and Challenges of Healthcare HR Management 3
ANSWER: D – Page 11 Figure 1-4
12. Over the next 15 years, the U.S. healthcare system will face which of the following critical problems?
A. A shortage of workers
B. Available workers will not have the skills needed for the emerging health system
C. Both A and B
D. Neither A nor B is a critical problem identified by the text
ANSWER: C – Page 11
13. The demand for nurses is projected to increase significantly in which part(s) of the healthcare system?
A. Independent practice
B. Ambulatory Care
C. Health service business
D. All of the above
ANSWER: D – Pages 11-12
14. Which of the following trends is true regarding recruitment and retention in healthcare?
A. Healthcare has been offering more attractive wages than other career choices.
B. The relationship between management and employees has been improving due to an increasing threat of
unionization.
C. Many women, who have historically chosen health careers, are pursuing other non-health-related career paths.
D. The healthcare workplace is becoming less stressful for care providers due to advances in technology.
ANSWER: C – Page 12
15. How does HR need to contribute to the need for managing cost in healthcare organizations?
A. Reducing the level of administrative expense
B. Hiring independent contractors
C. Managing the number and skill mix of employees
D. None of the above
ANSWER: C – Page 13
16. How should HR contribute to the requirement of complying with quality standards?
A. Providing employees with training
B. Monitoring employee performance
C. Both A and B
D. Neither A nor B
ANSWER: C – Page 13
17. How is HR impacted by diversity?
A. HR planning and programming needs to help match provider and patient demographics
B. HR professionals must lobby for tolerance for differences amongst employees
C. Recruiting efforts must be targeted towards minority groups
D. HR professionals need to provide foreign language training to its workforce.
ANSWER: A – Page 13
, 4 Chapter 1
18. Which of the following are recommended solutions to the concern for quality of work life for employees in healthcare
organizations?
A. Altering the organization’s business hours to accommodate employees with families
B. Offering all employees schedules between 8:00 a.m. – 5:00 p.m.
C. Providing employees recreation and activity rooms for family visitations
D. Providing on-site day care
ANSWER: D – Page 13
19. The Joint Commission on Accreditation of Healthcare Organizations is an accreditation organization concerned with
__________.
A. the fair treatment of healthcare employees
B. the compliance with federal employment laws
C. the level of care given to consumers of healthcare
D. the competency and certification requirements of U.S. healthcare workers
ANSWER: C – Page 14
20. What two things have contributed to the evolution of the HR Management function in healthcare over the last two decades?
A. Employee growth and compensation complexity
B. Need for more efficient and effective HR support, and the increase in HR professionals’ training, skills,
understanding, and competencies
C. Delegation of administrative tasks and development of HRIS
D. Changes in leadership model and new medical technologies
ANSWER: B – Page 16
21. What is the central focus of HR Management?
A. Contribute to organizational success
B. Payroll administration
C. Benefits design and selection
D. Compensation analysis
ANSWER: A – Page 16
22. Activities performed under Employee and Labor/Management Relations include __________.
A. Employee rights and privacy
B. Incentives
C. Health and wellness
D. Affirmative action
ANSWER: A – Page 17 Figure 1-6
23. Key tasks of HR Management include __________.
A. Labor Relations
B. Training & Development
C. Government Compliance
D. All of the above
ANSWER: D – Page 17 Figure 1-6
24. Activities performed under HR Development include __________.
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