C720 Operations and Supply Chain Management Pre-Assessment Correct 100%

Conformance - ANSWERS1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Performance Features Conformance Serviceability Aesthetics Durability - ANSWERS2. Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features Durability Juran Institute's management theory - ANSWERS3. Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? 1. Deming's 14 points for management 2. Juran Institute's management theory 3. Taguchi methods 4, Shewhart cycle 5. Crosby's "Quality Is Free" Ishikawa's quality circle - ANSWERS4. Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement? Six Sigma Goldratt's theory of constraints Deming's 14 points for management Taguchi methods Ishikawa's quality circle Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the product in the first place. - ANSWERS5. An employee at a company thinks the department could improve its performance metrics by inspecting 100% of all finished product. Which quality management philosophy would address this employee's opinion? Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the product in the first place. 1. Control charts to measure the time elapsed to completion 4. Run charts to chart output around the 14-day central tendency - ANSWERS6. A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met. Which two tools that should be used to measure installer performance? Choose 2 answers 1. Control charts to measure the time elapsed to completion 2. Fishbone diagram to chart the method, material, machine, and manpower 3. Gantt chart to measure how much performance has improved 4. Run charts to chart output around the 14-day central tendency Quality Function Deployment (QFD) - ANSWERS7. Which method can a company use to relate customer needs and expectations to specific design characteristics? Quality function deployment (QFD) 1. There should be no more than 3.4 defects per million products from a manufacturing company statistically. - ANSWERS8. Six Sigma is adopted by a manufacturing company. How can the company use Six Sigma to establish quality improvement? 1. There should be no more th