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Cigna 2023 - Selling with Integrity Test with Questions and Answers
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Cigna 2023 - Selling with Integrity Test with Questions and Answers Which of the following types of preparation is important as part of a sales agent's regimen? - ANSWER A&B Marty, a telesales agent is on an outbound call with a customer who, on learning more about our plans, is eager to enroll immediately. Which of the following is a compliant way for him to proceed? - ANSWER Marty must not enroll the customer on the outbound call, he should ask the customer to call him right back in order to conduct the enrollment on an inbound call When verifying if a doctor is in the Cigna network, which of the following is correct? - ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download the daily provider spreadsheets from the resource library and/or call the CARL Unit How can you best position the benefits of our plans to meet a customer's specific needs? - ANSWER Craft a narrative about how the plan ties into their specific concerns or needs Which of the following will help your needs assessment during a sales consultation or appointment? - ANSWER Questioning skills and focus on customer's needs How can we meet the customers' needs during a sales consultation? - ANSWER All of the above Which of the following is considered the key to establishing trust during a sales consultation with a prospect? - ANSWER Dialogue What are the requirements for selling our products? - ANSWER All of these Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use the Summary of Benefits and cover the details of the plan Which of the following are included amongst the consultative selling skills our sales agents must continually improve on? - ANSWER A,C & D Which of the following is a Cigna Guiding Principle that we want all our sales agents, brokers, and partners to embrace? - ANSWER Do the right thing. Always!The benefits of buying summaries with Stuvia:
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