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Fire Instructor Exam - Chapter 6- (56 Questions and Answers)
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Fire Instructor Exam - Chapter 6- (56 Questions and Answers)
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Fire Instructor Exam - Chapter 6- (56Questions and Answers)
Interpersonal communication takes place between individuals every day in
casual conversation and has the following characteristics: - -casual language
casual nonverbal clues
frequent changes of the speaker and listener roles
spotaneity
-Interpersonal communication in the classroom consists of the following five
basic elements - -sender (instructor)
message (the lesson)
receiver (student)
feedback to the sender
interference (anything that may prevent the receiver from completely
understanding the message)
-There are five general purposes for interpersonal communication - -
learning (acquire knowledge or skill)
relating (establish a new relationship or maintain an existing one)
influencing (control, direct or manipulate behavior)
playing (create a diversion and gain pleasure or gratification, as with positive
humor)
helping (attend to another person's needs or console someone in a time of
tragedy or loss)
-According to research by communications professionals, the word in a
message count for _______ percent of the communication - -seven
-What things can be practiced to help an instructor improve their verbal
communication skills - -engage in dual perspective (be aware of the
receiver's frame of reference)
take responsibility for personal feelings and thoughts (use I based language)
, show respect for the feelings and thoughts of another person (understand
and respect others' positions)
try to gain accuracy and clarity in speaking (avoid abstract language)
be aware of any special needs of the receiver (maybe speak slowly and
clearly)
avoid speaking or addressing a problem while angry or emotional
-Research indicates that nonverbal communication transmits _____ percent
of any message - -93
(55% is body language; 38% is vocal tone and inflection)
-Nonverbal communication consists of: - -body language
vocal tone and volume
personal appearance
-Ways to improve non verbal communication - -eye contact (maintain eye
contact while speaking)
facial expression (learn to match facial expression to the message)
gestures (identify and control gestures that are annoying or distracting to
others)
posture (maintain good posture when standing or sitting in front of a
classroom or assembly)
poise (present an image of self-confidence and authority)
vocal characteristics (use vocal characteristics that are appropriate for the
message or situation)
vocal interferences (eliminate filler words (um, er, like)
personal appearance (maintain a professional appearance at all time)
touch (become conscious of the effect that touch can have on others)
proximity (be aware that different cultures have different interpretations of
how close people should be when they interact)
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