CMAA Exam Questions and Correct Answers

CMAA Exam Questions and Correct Answers A patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the MAA is appropriate? - ANSWER "Please give me a minute while I retrieve your account" Which of the following patient information is required on the encounter form? - ANSWER Account Number When leaving a message for a patient regarding an upcoming appointment, which of the following information should the MAA include in the message? - ANSWER The name of the practice An established patient requests a routine physical examination during the providers ready scheduled week of vacation. Which of the following statements by the MAA is appropriate? - ANSWER "Your provider is unavailable during that time, but I have a couple of times the following week that might work" A patient cancels a scheduled appointment due to a serious illness. Which of the following actions should the medical administrative assistant take? - ANSWER Add a note in the medical record about the illness and inform the provider of the patient's condition Fee schedules are based on which of the following? - ANSWER RBRVS Which of the following documents identifies what procedures are allowed if a patient becomes unable to communicate medical decisions? - ANSWER advance directives A Medical Administrative Assistant observed another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is the type of action considered? - ANSWER Fraud When the insurance carrier sends payment to the provider, which of the following is included with the check? - ANSWER remittance advice A new patient arrives at the reception desk while the medical administrative assistant is assisting another patient on the phone with a scheduling question. Which of the following actions should the assistant take when greeting the new patient? - ANSWER Make eye contact and nod his head to acknowledge the patient's arrival During the patient checkout procedure, a medical administrative assistant take which of the following actions? - ANSWER Schedule a follow-up appointment When preforming closing procedures for the day, which of the following must be secured with a lock and a key? - ANSWER Provider's prescription pad For which of the following tasks should a medical administrative assistant use Microsoft Access? - ANSWER Creating a database Which of the following describes a provider who has contract with a third-party payer? - ANSWER PAR