cope health scholars test 2023-solved

ceo of cope health scholars - Answer- Allen Miller Vp of cope health scholars - Answer- dawn h. johnson director of cope health scholars - Answer- alice tomuta regional manager of cope health scholars - Answer- kelly ochoa program manager of cope health scholars - Answer- gurpreet kaur president/ceo of hoag - Answer- Robert Braithwaite chief nursing officer of hoag - Answer- rick martin directory of volunteer services at hoag - Answer- sherry sumner to receive a certification from this course you must - Answer- have 80% on both entrance exams, 280 hrs, satisfactory on annual performance what certificate do you get from this programs - Answer- certificate from the UCLA fielding school of public heath ways to exit program - Answer- 1. graduate 2. withdrawal (incomplete) 3. be dismissed (no credit) are you allowed to deliver specimens to lab - Answer- yes can we take blood from blood bank? - Answer- no can we act as a sitter - Answer- no can we get rid of any PHI - Answer- no, must hand it off to someone so they are the last person to touch it can we respond to patient call lights - Answer- yes can we retrieve medical equipment for staff - Answer- yes what isolation rooms can we enter - Answer- contant and droplet (but in hong nothing) can we feed patients - Answer- yes but must have staff approval, can never put trays out but we can remove trays with nurse approval can we take patients to restroom - Answer- yes but we need staff approval and supervision can we disarm any equipment monitor - Answer- no when are the mandatory meetings during each rotation - Answer- on a sunday during the 1st and 3rd month of rotation at 3:45 pm what do you need to do if you can not attend a mandatory meeting - Answer- email department coordinator 48 hrs in advance how many hours must you complete in each rotation - Answer- 48 hours how many hours do you receive if you recruit someone - Answer- 2, with a max of 10 hrs when do you sign up for shifts - Answer- 1-10th of each month when can we reschedule shifts for upcoming month - Answer- until the 25th when can participants add additional shifts - Answer- until the end of the month by emailing department coordinator (after the finalized calendar comes out, 10th) what do you do if you're missing as shift 48 hours before - Answer- contact the department coordinated with the date/time of missed shift, valid reason why you cannot make it, requested makeup shift. this is an excused missed shift what do you do if you're missing a shift less than 48 hours before - Answer- contact department coordinator with date/time of missed shift, valid reason why you cant make it, requested makeup shift and you must call the charge nurse 15 minutes before the actual shift how many excused missed shifts do you get - Answer- 3 rescheduled per rotation but no more than one/month how many unexcused missed shifts do you get - Answer- 2/rotation, no more than 1/month are you allowed to work more than two shift in a day (24 hour period) - Answer- no where do you round to when signing in and out - Answer- to the nearest quarter when is the competency checklist due for each rotation - Answer- the 2nd saturday of the rotation who can complete your competency checklist - Answer- only an RN, all fields must be completely filled out where do your competency checklist goes - Answer- one goes in the binder in that floor and another goes to the department coordinator how much time should you allow for hour audit requests - Answer- 2 weeks purpose of counseling reports - Answer- to correct and improve performance and review policies. commonly used for missed shifts/meetings, late or incomplete checklists when will the participant be placed on performance contract - Answer- after the 2nd counseling report what is required for an intro-program site transfer - Answer- attend another 3day training, complete another 175 hrs, pay transfer fee when can you join leadership team - Answer- after 1st rotation leadership team responsibilities - Answer- 2 office hours weekly, attend leadership meetings held once monthly, attend 2 grading/interview sessions, attend 1 full day of training loa must be submitted - Answer- 2 weeks in advance loa 110-179 days require - Answer- retraining loa 180+ require - Answer- reapplication who do you submit loa request to - Answer- LOA coordinator who is not allowed to request a LOA - Answer- incoming scholars within the first 90 days of training what does patient satisfaction scores affect - Answer- hosptials funding and patient referrals what is HCAHPS - Answer- patient experience surveys, public information, determine 30% of value-based incentive payments back to hospitals 8 domains of HCAHPS - Answer- 1. nurse communication 2. physician communication 3. cleanliness and quietness 4. responsiveness of staff 5. pain management 6. communication about meds 7. discharge info 8. overall rating what do you do if someone asks for directions - Answer- take them there, do not point out where they should go is it ever okay to put someone on hold for more than 30 seconds - Answer- no, not without checking in on them when something has been asked of you - Answer- repeat back to ensure that you're going to do the right thing what does AIDET stand for - Answer- A: acknowledge the patient (ask what they would like to be called) I: Introduce D: duration E: explanation T: thank them what does SKIAHI stand for - Answer- S: signs (airbrone/fall risk/NPO) K: knock I: introduce yourself a: assess the situation (bed locked, IVS) H: hand hygiene (gel in or gloves) I: identify the patient 5 patient indetifiers - Answer- 1. nurses whiteboard 2. chart (wont often use this) 3. open-ended question (what is your name) 4. wristband 5. ask their nurse what color scrubs is the unit secretary in - Answer- black what color scrubs if the charge nurse in - Answer- blue most common injury in health care - Answer- musculoskeletal disorders (MSDs), injuries of soft tissue (muscles, tendons, ligaments, joints, and cartilage) body mechanics - Answer- the use of the body to produce motion that is safe, energy conserving and efficient to allow the individual to maintain balance and control when moving something heavy how should you grab it and where should you keep the load - Answer- use your legs to grab it (don't twist) and keep close to your body what is HAI - Answer- healthcare-associated infection, infection that developed in a healthcare setting, a leading cause of death in us (100,000) what is a nosocomial infection - Answer- infection that is acquired while a patient is in a hospital why is PPE used - Answer- to reduced exposure to infectious organisms examples of resistant organisms - Answer- methcillin-resistant staphylococcus aureus (MRSA) vancomycin resistant enterococcus (VRE) extended spectrum betaLactamase produceing (ESBL) routes of transmission - Answ