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Test Bank for Business Communication, 13th Edition by Kitty Locker $29.49   Add to cart
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Test Bank for Business Communication, 13th Edition by Kitty Locker
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  • Course
  • Business Communication
  • Institution
  • Business Communication

Test Bank for Business Communication 13e 13th Edition by Kitty Locker, Jo Mackiewicz, Jeanine Elise Aune and Donna Kienzler. Full Chapters test bank included (Ch 1 to 16) Part One: The Building Blocks of Effective Messages Chapter 1: Succeeding in Business Communication  Chapter 2: Using Goo...

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  • June 30, 2023
  • 260
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers

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  • Business Communication
  • Business Communication

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Chapter 01 13e Locker
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false



2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
⊚ false



3) The costs of poor communication include lost goodwill.
⊚ true
⊚ false



4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
⊚ false



5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
⊚ true
⊚ false



6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false




1

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