Answers
PBL problem 4, module Design
- Course
- Institution
Problem statement and answered learning goals of PBL problem 4, module Design
[Show more]
1 review
By: ritamurugova74 • 6 year ago
Seller
Follow
julia8
Reviews received
Content preview
PBL problem 4, Operations design for the Service Experience DesignProblem Statement: How do we transform concepts into processes and layouts?
Learning goals:
What is meant by intensity?
Source: http://www.dictionary.com/browse/intensity
Great energy, strength, concentration, vehemence, etc., as of activity, thought, or feeling:
He went at the job with great intensity.
Research the definition of labor.
Source: http://www.dictionary.com/browse/labor?s=t
Physical or mental work, especially of a hard or fatiguing kind.
Now that you understand the meaning of labor intensity, answer the following statement:
“A bus driver driving a full bus with 75 passengers for 1 hour, has performed a less intensive job than
a bus driver who has driven a similar bus for 1 hour with only 3 passengers.”
If we are talking about only driving the bus (so not the selling tickets to passengers or different traffic
situations) then both bus drivers will have performed the same intensive job, so therefore the
statement is false.
Which performance objectives are leading in which given process type and layout?
Quality: Professional Services, Fixed position service restaurant
Speed: Mass service, Line layout cafeteria
Dependability: Service shop, Functional layout kitchen
Flexibility:
Cost (effectiveness):
What is meant by dependability and the other performance objectives?
See answers question 3 , PBL problem 3.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller julia8. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.91. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
82191 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now