CHL Exam Review 2023 with complete solutions
Change Management - ANSWER-The process of applying knowledge, tools and resources to deal with change. Including defining and implementing strategies, systems, procedures, communication, and technologies to navigate changes in external or internal con...
CHL Exam Review 2023 with complete solutions
Change Management - ANSWER-The process of applying knowledge, tools and resources to deal with change. Including defining and implementing strategies, systems, procedures, communication, and technologies to navigate changes in external or internal conditions.
Cross-functional teams - ANSWER-A group of employees from different departments in an organization that work together to resolve problems.
Electronic Data Interchange (EDI) - ANSWER-The automated exchange of data and documents in a standardized format. A common use is the exchange of routine business transactions between computers in a standard format using standard communication protocols. E.g. An electronic order placed
by a facility's purchasing department to a vendor.
Quality Circle - ANSWER-A skilled team of employees that meets regularly to identify quality issues, use specific techniques for analyzing and resolving problems, and make improvement recommendations.
Quality Control (QC) - ANSWER-A statistical sampling method that measures production quality
Quality Improvement (QI) - ANSWER-The process of measuring the current output of a process and then modifying it to enhance outcomes, increase productivity and/or decrease costs.
Situational Leadership - ANSWER-A management style that recognized there's no one best way to lead and that different situations and people require alternative leadership approaches.
Six Sigma - ANSWER-A quality process that focuses on developing and delivering near-perfect products and services.
Total Quality Management (TQM) - ANSWER-A set of management practices throughout an organization that focuses on ensuring that customers expectations are consistently met or exceeded. Ancillary Services - ANSWER-Supplemental healthcare services including laboratory, radiology and physical therapy services provided during a patient's hospital stay.
C-Suite - ANSWER-A term referring to those occupying the highest healthcare administrative positions. It is derived from the observation that the the word "chief" is frequently used in the position title. Ex Chief Financial Officer.
Case Mix - ANSWER-The different types of patients served by a healthcare provider/hospital.
Emergency Medical Treatment and Labor Act (EMTALA) - ANSWER-A federal act that requires hospitals to
provide emergency treatment to all individuals regardless of their insurance status or ability to pay
Hospital Alliance - ANSWER-A group of hospitals that shares services and information and develops group-purchasing programs to reduce costs.
Arbitration (compulsory) - ANSWER-An action in which an arbitrator is appointed by the government to make a binding decision upon the parties negotiating the contract.
Arbitration (voluntary) - ANSWER-An action in which both parties (organization and union personnel) submit a dispute to an external, disinterested third party for binding or non-binding resolution after the presentation of evidence and related discussion.
Attrition - ANSWER-A loss of employees from voluntary and involuntary terminations, death and retirements.
Behavioral-based interview - ANSWER-The process of asking open-ended questions during applicant selection, performance appraisal and other interviews to generate informations that suggests interviewee reaction to specific situations. This process is used because past performance is often an indicator of future performance.
Bidding (HR) - ANSWER-The internal posting of position vacancies to enable current employees to apply before the employer seeks qualified candidates through external recruitment.
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