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BUS 201 Midterm Exam| 120 Questions| With Complete Solutions
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BUS 201 Midterm Exam| 120 Questions|With Complete Solutions
A federal regulatory agency can be considered part of an
organization's: correct answer: external task environment.
Which of the following is not an internal component of a work
organization? correct answer: Consumers
Which of the following groups of factors make managing
organizational behavior challenging? correct answer:
Globalization, diversity, ethics, and technology
People respond with a(n) _____ in the midst of environmental
change. correct answer: reactive behavior
Psychology is defined as: correct answer: the science of human
behavior.
_____ is the total dedication to continuous improvement and to
customers so that the customers' needs are met and their
expectations exceeded. correct answer: Total quality
management
The beliefs and assumptions about people, work, and the
organization best reflect the: correct answer: informal
organization.
,Kurt Lewin may have best captured alternative explanations for
human behavior when he stated that behavior is a function of:
correct answer: both the person and the environment.
Which of the following is an informal element of an
organization? correct answer: Group norms
Distinguish between informal and formal organizations. Which
of these affects organizational behavior? correct answer: The
formal organization is the official, legitimate, and most visible
part of the organization, and this is the part that enables people
to think of organizations in logical and rational ways. The
informal organization is unofficial and less visible. The formal
and informal elements of an organization can sometimes
conflict. It is the informal elements involving people's feelings,
thoughts, and attitudes about their work that most affect their
behavior and performance, but individual behavior plays out in
the context of both the formal and informal elements of the
system, becoming, in the process, organizational behavior.
Globalization, workforce diversity, technology, and _____ are
four interrelated themes of importance for managing
organizational behavior in the 21st century. correct answer:
moral and ethical behavior
The use of Twitter as a marketing and communication device for
companies is an example of: correct answer: networking
elements of an organization's task environment.
The task of an organization is reflected in its _____. correct
answer: mission or purpose
, Which of the following is not an internal component of a work
organization? correct answer: Consumers
The Americans with Disabilities Act defines disabled as: correct
answer: anyone with a physical or mental impairment that
substantially limits one or more major life activities.
When the Japanese questioned the salaries of American CEOs
during a time when many companies were in difficulty and
laying off workers, they were making their judgments based
upon: correct answer: distributive justice
An individual born between 1965 to 1976 could be called
_____. correct answer: a Gen X'er
An expatriate manager is one who: correct answer: works in a
country other than his or her home country.
Many U.S. and Canadian firms have located manufacturing
plants in Mexico to take advantage of lower labor costs.
Additionally, many tariffs on U.S. exports have been reduced.
These global changes occurred because of: correct answer:
NAFTA.
Which of the following is NOT one of the major challenges that
managers must deal with in order to remain competitive? correct
answer: Anticipating changes in foreign currency valuations
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