(HR (Human Resources), 5e Angelo DeNisi, Ricky Griffin)
(Test Bank, Answer at the end of each Chapter)
Chapter 01
Indicate whether the statement is true or false.
1. The use of new technologies by an organization for manufacturing, communication, and human resource management
reduces the organization's need for knowledge workers.
a. True
b. False
2. Unemployment rates in the United States continue to decline, and now the rate is near what is known as functional full-
employment.
a. True
b. False
3. Scientists and lawyers are usually considered knowledge workers.
a. True
b. False
4. Outsourcing has resulted in an increase in the size of HR staffs within companies.
a. True
b. False
5. The human relations era emerged following the Hawthorne studies.
a. True
b. False
6. Contemporary HR managers are increasingly regarded as second-class corporate citizens.
a. True
b. False
7. The view of human resource management (HRM) as part of the legal enforcement arm of an organization is largely
applicable only in the United States.
a. True
b. False
8. The passage of the Taft–Hartley Act made it clear that organizations had to find ways to hire, reward, and manage
people effectively within the limits of the law.
a. True
b. False
9. Computer monitoring allows organizations to collect real-time performance data from employees on various jobs.
a. True
b. False
10. Scientific management helped augment the concept of assembly-line production.
a. True
b. False
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Chapter 01
Indicate the answer choice that best completes the statement or answers the question.
11. Identify a true statement about outsourcing.
a. It tends to eliminate jobs that are repetitive.
b. It reduces a firm's risk of facing intellectual property theft.
c. It has resulted in larger internal HR staffs.
d. It helps a firm share functions that are of strategic importance.
12. Which of the following statements is true of contemporary human resource management (HRM)?
a. HRM policies are aimed at promoting ethnocentrism in the workplace.
b. HR managers are considered second-class corporate citizens.
c. HR managers are solely responsible for carrying out line functions.
d. HRM practices significantly affect management's ability to formulate and implement strategy in any area.
13. Which of the following departments within an organization was usually thought of as a staff function?
a. The legal department
b. The operations department
c. The finance department
d. The marketing department
14. Wrapp Kitchen Inc., a restaurant chain, wants to increase worker productivity and efficiency. To achieve this, the
management of the restaurant restructures the jobs of servers and chefs to maximize output and service delivery. The aim
is to focus each and every employee activity toward maximizing productivity. This scenario most likely illustrates the
concept of _____.
a. personnel management
b. outsourcing
c. licensing
d. scientific management
15. Which of the following statements is true of contemporary HR executives?
a. They are regarded as second-class corporate citizens.
b. They are tasked with developing policies that promote ethnocentrism in the workplace.
c. They are required to possess general management abilities that reflect conceptual, diagnostic, and analytical
skills.
d. They are concerned exclusively with hiring first-line employees such as blue-collar workers and unskilled
labor.
16. Which of the following should an organization do to achieve the human resource management goal of facilitating
organizational competitiveness?
a. Organizational objectives should be formulated in such a way that they deal with revenue growth and
profitability.
b. HR practices should focus on promoting ethnocentrism in the workplace.
c. Organizations should match employee contributions to local charities.
d. Management should establish charitable foundations and regularly organize fund-raisers.
17. Which of the following statements is true of the HR department of large organizations?
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Chapter 01
a. Relatively little HR training is provided in large organizations.
b. Line managers are required to handle basic HR functions in large organizations.
c. General managers handle the HR duties in large organizations.
d. HR functions are likely to have specialized subunits in large organizations.
18. Undertaking initiatives that help an organization assume an enhanced citizenship role most likely aligns with the
human resource management goal of:
a. complying with and meeting legal and social obligations.
b. facilitating organizational effectiveness.
c. enhancing productivity and quality.
d. promoting individual growth and development.
19. Which of the following offers three core certifications: Professional in Human Resources (PHR), Senior Professional
in Human Resources (SPHR), and Global Professional in Human Resources (GPHR)?
a. The American HR Certification Association
b. The HR Certification Institute
c. The National Academy of Human Resources
d. The Institute of Human Resource Capital Consultancy
20. Which of the following is a necessary prerequisite for success in human resource management?
a. A solid educational background
b. A membership in the Society for Human Resource Management
c. An inclination toward Theory X style of management
d. An ethnocentric attitude
21. Envirer Inc., a small independent business, manufactures and sells recycled notebooks. Because of the small size of
the company, Adam, the company’s owner, decides to assign the HR duties of the company to one person. Who among
the following is most likely to handle the HR duties?
a. Tim, the Business Intelligence Officer of the company
b. Martha, the Chief Accountant of the company
c. Jaden, the General Manager of the company
d. April, the Product Manager of the company
22. Xbuzz, a gadget manufacturer, has developed a new gaming platform that enables users to talk to the characters in
video games. When the company files a patent for the platform, it discovers that the product has already been wrongfully
patented by a competing firm. The company hires a lawyer to get his expert advice on the situation and to find a way to
gain rights over the product. In the given scenario, Xbuzz hires a(n) _____.
a. blue-collar worker
b. knowledge worker
c. ancillary worker
d. free rider
23. TechUp Inc., a computer manufacturing firm, hires an external specialist agency to perform background checks on its
new employees. By doing this, TechUp Inc. ensures quality service and saves both time and labor costs. In the given
scenario, TechUp Inc. uses _____.
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Chapter 01
a. crowdsourcing
b. foreign direct investment
c. homeshoring
d. outsourcing
24. Which of the following statements is true of human resource management (HRM) in modern organizations?
a. HRM is exclusively concerned with structuring jobs to maximize efficiency.
b. HRM is responsible for promoting ethnocentrism in the workplace.
c. Modern organizations outsource all HR functions.
d. Line managers often make decisions about pay raises and promotions.
25. Which of the following, perhaps, will be the most important challenge for HR in the coming years?
a. Selection of knowledge workers
b. Sexual harassment and sexual misconduct at work
c. Development of personnel departments
d. Effective performance appraisal and compensation systems
26. Fulfilling the psychological contract between employers and employees aligns with the human resource management
goal of _____.
a. adhering to legal business guidelines
b. creating an ethnocentric work environment
c. promoting individual growth and development
d. complying with social obligations
27. Which of the following is the largest professional HR association in the field of human resource management?
a. The Human Resources Professionals Association
b. The Institute of Human Resource Capital Consultancy
c. The Human Resources Management Association
d. The Society for Human Resource Management
28. Which of the following acts made it illegal for employers to consider factors such as gender, religion, race, skin color,
or national origin when making employment-related decisions?
a. The Civil Rights Act of 1964
b. The Worker Adjustment and Retraining Notification Act of 1988
c. The Labor Management Relations Act of 1947
d. The Taft–Hartley Act of 1947
29. Which of the following is defined as the overall set of expectations held by an employee with regard to what he or she
will contribute to an organization and held by the organization with regard to what it will provide to the individual in
return?
a. A value proposition
b. A vision statement
c. A mission statement
d. A psychological contract
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