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Operational Management summary lectures ()
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Summary lectures Operational Management ILM year two
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Lecture 1, Management and SocietyOrganization = associations of several to many people who are attempting to fulfill a common goal.
Hawthorne Studies conclusions:
The social and psychological factors are responsible for workers’ productivity and job
satisfaction;
The informal relations among workers influence the workers’ behavior and performance more
than the formal relations in the organization;
Employees will perform better if they are allowed to participate in decision-making affecting
their interest;
Employees will also work more efficiently, when they believe that the management is interested
in their welfare;
When employees are treated with respect and dignity, their performance will improve;
Financial incentives alone can’t increase the performance. Social and psychological needs must
also be satisfied in order to increase productivity.
Five functions of management by Fayol:
Planning;
Organizing;
Staffing;
Coordinating;
Controlling.
The system theory:
Resources:
- People;
- Materials; Organization:
Products
- Machinery; technical transformation
services
process
-Energy;
-Information.
The Value Chain by Porter:
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