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unit 7, task one and two
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Unit Seven- Principles of safe practice in health and social care settingsP1- Explain the implications of a duty of care in a selected health and social care setting .
Every professional who works within the health and social care industry has a legal
requirement to provide the duty of care to their service users. Duty of care is a legal
responsibility which protects the safety and wellbeing of others, this also means taking
adequate and reasonable steps so other individuals are protected from harm. Health and
social care workers owe a duty of care to patients/service users, colleagues, employers,
and themselves. The duty of care to a patient or service user exists from the moment they
are accepted for treatment, or a task is accepted, and they are begun to receive services.
In health and social care settings, they may be many implications of duty of care. In
beeches drop-in centre, which cares for many adults who are homeless, have lost their
incident and accident report book so therefore there has been no reports of ant injuries
that has happened within the centre. The book should have been placed in a locked
cabinet as it’s confidentiality however it has not therefore a new book should have been
replaced and the carers should have written down all the incidents that have happened on
a safe piece of paper until the book arrived. The impact of the poor record keeping may
also cause errors of treatment such as medication neglicance. The long-term affect this
may have on the centre, is that one of the residents may have had a head injury while
participating in sports then a couple of months later he had found out he had a brain
tumour, however as this previously happened mouths prior to the tumour, there will be
no proof of the any past injuries which has led to the current situation. Whereas the
short-term effect may be if a service user needs specific care, they will not receive it as
there is no evidence about the care and the professionals will carry on giving the client the
wrong care.
Several of the users of the service are diagnosed with mental health problems, such as
depression and anxiety and as they suffer with these conditions, the staff fail to provide
their duty of care as they isolate and refuse to speak to them which can make the
individuals have low self- esteem, their behaviour may become aggressive and even
suicide. The long-term affect this can have the centre is if one individual tries to commit
suicide, the service providers would be held accountable for their failure to communicate
with the individual and the brief time affect would be if the individual needed to talk to
someone about their feelings, they would not be able to do this as the professionals
isolate them.
In Wellings NHS Trust, Ward 3B there are implications of duty of care as a service user
who had complained about pain in her hand, the nurse gave her medication to ease the
pain but failed to record this medication, which could have resulted in additional
medication being given to her by other service providers. This duty of care violation
occurred in Wellings NHS Trust, Ward 3B. The patient may overdose as a result of the
unrecorded medication, and the other nurses may not be aware of this due to a lack of
communication, which could have a long-term negative impact on trust. Lack of
communication amongst professionals might have a short-term impact.
, P2- Discuss ways in which complaints and appeals procedures address failure in a duty of
care in selected health or social care setting.
A complaint is a declaration of dissatisfaction with the performance of an employee, their
inaction, or the quality of their services. Anybody who feels there is a problem that needs
to be addressed, including employees, caregivers, family members, and others, is entitled
to provide feedback or file a complaint. However, many people lack the knowledge
necessary to voice criticism or grievances. Some people could feel awkward about
complaining since they don't want to stir up fuss or risk the service being discontinued.
You have the right to file a complaint if the service user provides the inaccurate diagnosis,
the improper course of action, ignores critical symptoms, or fails to communicate with the
service provider. Rarely, complaints may trigger a police investigation that results in
charges being brought against the parties at issue. Clinical negligence, which is the
violation of a legal duty of care owed to one person by another and ends in harm being
caused to that person, may make the professionals accountable.
Appeals is the process in which cases are reviewed by a higher authority, where parties
request a formal change to an official decision. In ward 32, Lizzy may appeal as her Nurse
failed to record the medication she was given for her pain and if she felt the hospital has
not delt with her complaint, she could go to an ombudsman’s who will investigate
complaints where the hospital has provided a poor service.
Some complaints can lead to significant and essential adjustments to the service being
provided that was the subject of the complaint. Every time there is a suspicion that the
care needs of an individual or group were not met, which led to a severe injury or death, a
serious case review is conducted. Case reviews for all ages and especially vulnerable
individuals are possible. Additionally, you can file a complaint with the Parliamentary and
Health Service Ombudsman, who investigates claims that government agencies or other
public organisations have not acted fairly or offered subpar service if you feel your issues
have not been addressed. However, you can appeal to the Health Service Commissioner if
you don't like the ombudsman's judgement.
A duty of care is a legal obligation to protect your patient's wellbeing and prevent harm,
this also means taking adequate and reasonable steps so that other individuals are
protected from harm. Health and social care workers owe a duty of care to
patients/service users, colleagues, employers, and themselves. The duty of care to a
patient or service user exists from the moment they are accepted for treatment, or a task
is accepted, and they are begun to receive services.
In Wellings NHS Trust, Ward 3B, Lizzy may file a complaint since the health workers in
charge of looking after her neglected to note the medication when it was given to her.
Lizzy might be upset about the poor treatment and placing her in a risky condition that
could result in an overdose and eventual death as it is a potentially hazardous situation.
Second, Lizzy's ward is not secure because the keypad is broken and the entrance is
propped open, making it possible for anyone to enter and endangering her and the other
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