Exam (elaborations)
SSR Certification Cintas
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SSR Certification Cintas
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SSR Certification CintasWhat is the Principle Objective Correct Ans - We will exceed our customer's expectations by maximizing the long term value of Cintas for its shareholders and working partners
What are the Elements of our Corporate Character Correct Ans - Professional
Thorough
High Principles & Moral Values
High Standards of Performance
Spartan Approach
Enthusiastic
Competitive Urgency
Positive Discontent
Explain the review process Correct Ans - Partners receives a review every six months for the first two years they report to the same supervisor/manager. After two years, the reviews are annual
What are the typical uniform customer buying motives? Correct Ans - Image
I/D Security
Soil Protection
Sanitation
Safety
Quality
Productivity
Easy to do business with
What does the phrase competitive urgency mean? Correct Ans - Attending to every detail of our business with a sense of urgency, enthusiasm, professionalism, and thoroughness.
What is Cintas' open communication process Correct Ans - Cintas has an open communication policy. Partners are encouraged to discuss any issues with their supervisor. If their supervisor is unable to resolve they should seek out their supervisor's manager, then the Hr Manager, the location safety and improvement committee and then the GM. Should the issue still be unresolved, they should use the Cintas Direct Line procedure
Why do companies rent uniforms? Correct Ans - Rental company can remove the soil better
Add or stop with little additional cost
Convenience
Replacements for normal wear and tear
Size changes and replacements at little to no charge
Supplier responsible for wearer's appearance Cost effective in high turnover situations
Sanitation
Government Requirement
Employee benefit
Why do companies buy uniforms Correct Ans - Many of the same reasons they rent
light soil and wear conditions
uniform needs are highly customized
uniforms aren't available for pick up very low employee turnover
What are the typical FS buying motives Correct Ans - Image and appearance
soil protection
sanitation
safety
convenience
minimize managerment involvement
trap moisture
comfort under foot
Why do companies rent FS products Correct Ans - large offerings
control housekeeping costs
convenience
reduce depreciation
promote a healthy environment
cleanliness issues
hygiene product offering line
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