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CINTAS #623 SSR CERTIFICATION/113 QUESTIONS AND ANSWERS (A+)
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CINTAS #623 SSR CERTIFICATION/113 QUESTIONS AND ANSWERS (A+)
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CINTAS #623 SSRCERTIFICATION/113 QUESTIONS
AND ANSWERS (A+)
Principal Objective - √Answer :We will exceed our
customers expectations to maximize the long term value
of Cintas for its shareholders and working partners.
Quiz :Cintas Corporate Character -
√Answer :Professional,
Thorough,
High Principles & Moral Values,
High Standards of Performance,
Spartan Approach,
Enthusiastic,
Competitive Urgency, &
Positive Discontent.
Quiz :Customer Buying Motives - √Answer :Image,
Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do Business with
Quiz :Customer Uniform Renting Motives -
√Answer :Rental company can remove the soil better
than Home laundry, can add or stop people at little or no
cost, convenience- garments picked up and delivered,
replacements for normal wear and tear, size changes
and replacements at little or no charge, supply
responsible for where is appearance, cost-effective and
turn over situations, sanitation, government
requirement, employee benefit.
,Quiz :Why do companies buy uniforms? -
√Answer :Many of the same reasons they rent,
Light soil and wear conditions,
Uniform needs are highly customized,
Uniforms aren't available for pick up,
Very low employee turnover
Quiz :Facility Services - Buying Motives -
√Answer :Image in appearance, soil protection,
sanitation, safety, convenience, minimize management
involvement, trap moisture, comfort under foot.
Quiz :Why do companies rent facility service products? -
√Answer :Product offerings, control housekeeping costs,
convenience, reduce depreciation, promote a healthy
environment, cleanliness issues, hygiene products such
as soap sanitizer touchless bathroom systems etc,
Sanitizing Process, Frequency of Service
Quiz :What is NPS? - √Answer :Net Promoter Score, a
management tool used to gauge a customer's loyalty
and satisfaction. 0-5 is Detracting, 6-8 is Passive, 9-10
is Promoting.
Quiz :Competitive Urgency - √Answer :Attending to
every detail of our business with a sense of urgency,
enthusiasm, professionalism, and thoroughness
Quiz :Positive Discontent - √Answer :It means never
being satisfied with the status quo and we are
constantly looking for opportunities to improve
everything we do.
, Quiz :What is ECIR? - √Answer :Empathize,
Clarify,
Isolate,
Resolve.
Quiz :What is UA and what does it do? -
√Answer :Uniform Advantage and provides Insurance in
the case of damage to garments that have not reached
their service cycle.
Quiz :What is PA and what does it do? - √Answer :Prep
advantage and covers costs for makeup charges,
restocking fees, and labor
Quiz :What is EA and what does it do? -
√Answer :Emblem Advantage and covers the costs in
regards to material and labor for replacement garments.
Quiz :How does an SSR gain rational trust with a
customer? - √Answer :By providing excellent service,
performance, communication and exceeding customer
expectations.
Under-promise, but over-deliver.
Quiz :What are our customers expectations? -
√Answer :Customers want their product, they want it
clean, they want it functional, and they want to trust and
rely on their SSR.
Quiz :How does an SSR gain emotional trust from their
customer? - √Answer :Only after rational trust is gained,
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