Call management exam notes are concise records created during customer calls in a call center or customer service setting. These notes capture important details such as the caller's information, reason for calling, and any specific issues or concerns raised. They also document the steps taken by th...
- What is a log?
Exam Review -
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SIP meaning
Warrant
What you need to study Religiously
- OMG meaning
Questions : 36
- Governing legislation
Time : 2 1/2 hours
- Under control : re progression has
stopped
Quiz 1:
- Study policy, procedure and protocol - Lost stop : lost by re has stop
- PVR - Knocked down : main portion of re is
- Horizontal and vertical dispatching down but there are spot res
- Roles of a call taker and dispatcher - PARIS : CPIC, MTO : licenses plate, car
- De nition of call management time etc and meaning
- Ethical dilemma :your personal ethics and - Ontario re matronal
values
Quiz 5 :
- Ambulance centres
Quiz 2:
- Content and delivery - Best way to get hired (apply)
- Back ground noise - MDPS ( toronto and niagara)
- Adress essentials - CTAS
- Actions speech louder than words - Governing docs ; person heals information,
- Address pit fall privacy hacks, standing operations
- Negative impacts on your voice procedures
- Listeners check list - DPCI
- Communication cycle - Chief complaints
- The 5 W’s - MVC
- Minister of health
- Ambulance codes
Quiz 3:
- Calming techniques - Call details in computer write out
- Colour control - Know the short forms
- PVR - Improve image of work place
- Minister of health
- Critical thinking / problem solving
- Hysteria Threshold
- Call processing Gap
- Caller types
- Close ended / open ended questions
- Stress responses
Quiz 4 :
- Mutual Aid
- Difference between tiered response and
musical aid
- Police Codes / Fire codes
- Methods of communications
- Components of a re : heat oxygen and
fuel
- CYMBAL
- ETA meaning
- CPIC meaning
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