THM Quizzes Questions and Ans Graded A+

When we look at history, we see that during periods when many people shared a common currency, a common language and/or a common culture there tended to be - Relatively more travel and tourism Thinking about Atlantic City casinos and their ability to attract a visitor from the Philadelphia area, what role is played by Philadelphia area casinos such as SugarHouse, Parx, and Harrah's Philadelphia? - they act as intervening opportunity Pine and Gilmore suggested that two important parts of the customer experience are: - Customer participation AND connection with the environment This is a tool used by economists to measure the size of economic sectors (such as tourism) that are not defined as industries in national accounts - satellite accounts When describing the five key experience design principles Pine and Gilmore use the Forum Shops in Las Vegas as an example of which design principle? - Theme the experience What kind of attraction is best described by this definition: attractive enough to be the primary motivation for visits and can satisfy visitors for several days? - primary destination What does service heterogeneity mean? - Services have the potential for high variability in their quality Based on UNWTO definitions, what is the difference between an international tourist and an international excursionist? - A tourist stays at least one night while an excursionist does not spend the night in a foreign country Which of the following terms is best described as a state of mind that entails perceived freedom of choice and intrinsic motivation? - leisure These types of travelers are not counted as part of international tourism statistics. - temporary workers These form the central part of the destination mix. - attractions and events The simplest model of a travel flow consists of: - Origin, transportation link and destination Which answer represents the best reason why it is very important to try to synchronize demand for and supply of tourism? - Because services are perishable Mangers at the Rainforest Café trained their employees to say "Your adventure is about to begin" rather than "Your table is ready." This is an example of: - Harmonizing impressions with positive cues Which one statement best describes experiences? - Companies stage experiences whenever they engage customers in a personal and memorable way Which of the following sets of characteristics best describe experiences? - Memorable, personal, sold by stagers, enhanced by sensations In class we suggested that these five key words can be used to identify when the movement of people from place to place should be considered tourism. - Temporary, voluntary, round-trip, non-recurrent, and relatively long A hotel room with many informational table cards on counters and tables would likely be violating which of Pine and Gilmore's experience design principles - Eliminate negative cues Which of the following is the best response to the statement "tourism is an industry." - Strong disagreement since industries are defined by their inputs and their production functions while tourism is defined by who its customers are We discussed inseparability as a characteristic of services. What are the implications of inseparability? - customers participate in and affect the transaction, customers affect each other , employees affect service outcomes and quality, mass production is hard to achieve