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USPS 421 Postal Window Exam: Questions And Answers
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USPS 421 Postal Window Exam: Questions And Answers
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USPS 421 Postal Window Exam:Questions And Answers
ssda Correct Ans - performs many of the same duties of an SSA;
however, they also support the back office distribution functions
lobby assistant Correct Ans - helps customers identify mailing needs,
ensures customers complete required forms before they reach the window,
and answers customer questions
LSSA Correct Ans - maintains a comprehensive working knowledge of
regulations ruling policy and procedures relating to all phases of retail
services. provides technical guidance to retail employees assigned to the unit,
informing them of changes ir clarifications in policies, procedures, operations,
or regulations.
postmaster/ Manager Correct Ans - business leaders and community
anchors that make local contacts the postal service needs to increase its share
of the shipping market
SSA Correct Ans - your teammates. you support each other by
ensuring the correct processes are followed and customers needs are met.
supervisors Correct Ans - responsible for ensuring that employees are
properly trained and well informed.
Types of communication Correct Ans - verbal and nonverbal7ooo ou
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SOLAR Correct Ans - pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the sender
E- eye contact
R- relax while attending
, 6 retail moments that matter Correct Ans - 1. deliver your first
impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
G.I.S.T. Correct Ans - G. greet
I. Inquire
S. suggest
T. thank
HAZMAT question Correct Ans - does this item contain anything liquid,
fragile, perishable or potentially hazardous such as lithium batteries or
perfume
custody Correct Ans - postal service employees operate under a
mandate to protect and preserve the mail placed in its _________
failing to deliver the mail Correct Ans - a violation of the security and
sanctity of the mail
deliver a first impression Correct Ans - the first opportunity for a SSA
to start the customer experience on a positive note
Non-verbal communication Correct Ans - the type of communication
that can enhance or contradict messages
G.I.S.T. Correct Ans - the approach an SSA can use to engage our
customers and ensure their needs are met
flexibility test Correct Ans - for a mailpiece to be considered a flat-
sized mailpiece it must pass this test
instills customer confidence Correct Ans - one of the core
responsibilities of the Postal service is maintaining the security and sanctity of
the mail which does what for customers?
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