USPS 421 Postal Exam: Questions & Answers
USPS ✔️Ans - A business. One stop shopping for all delivery needs. Have
the Monopoly to deliver First Class Mail (FCM).
Perception ✔️Ans - is REALITY
Need ✔️Ans - A desire to improve or accomplish something.
HAZMAT ✔️Ans - Does this package contain anything liquid, fragile,
perishable, potentially hazardous, perfume and lithium battery?
G.I.S.T. ✔️Ans - Greet, Inquire, Suggest, Thank
Ready Post ✔️Ans - Supplies we sell at Post Office Lobby
Engaging Our Customer ✔️Ans - Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
Express Mail & Priority Mail ✔️Ans - Money making products and Premier
Shipping
Express Mail ✔️Ans - 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
If it fits it ships.
Priority Mail ✔️Ans - 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
70 lbs. max and 108 inches max combined length and girth
Parcel Select ✔️Ans - 70 lbs. max and 130 inches max combined length and
girth
Ground Delivery (Bulk)
Designed for Large and Medium Mailers
, Processing Categories: ✔️Ans - Letter
Flats
Machinable Parcel
Irregular Parcel
Outside Parcel
Letter Size ✔️Ans - Rectangular
3 1/2 inches in height
5 inches in length
.007 inches in thickness (cubic foot)
weigh 3 1/2 ounces
FLATS ✔️Ans - F - Flexible
U - Uniformly Thick
R - Rectangular
Machinable Parcel ✔️Ans - Weigh minimum 6 ounces and 25 lbs. max
Irregular Parcel ✔️Ans - Weigh less than 6 ounces
Rolls and tubes up to 26"
70 lbs. max
Outside Parcel ✔️Ans - weigh minimum 25 lbs and 70 lbs. max
Tires, Metal and Wood Boxes
Surcharges ✔️Ans - Rigid, Uneven Thickness, Letter Enclosed in Plastic,
Clasp... .21 cents charged
Promoting Premier Products: ✔️Ans - Priority Express Mail
Priority Mail
Insured Mail
Priority Express Mail ✔️Ans - Time sensitive letters / Overnight
1-2 Days Delivery with $100 Insurance
No Saturday Delivery Charges
Free Tracking and Signature Confirmation
Priority Mail ✔️Ans - 2-3 Days Delivery with $50 Insurance
USPS ✔️Ans - A business. One stop shopping for all delivery needs. Have
the Monopoly to deliver First Class Mail (FCM).
Perception ✔️Ans - is REALITY
Need ✔️Ans - A desire to improve or accomplish something.
HAZMAT ✔️Ans - Does this package contain anything liquid, fragile,
perishable, potentially hazardous, perfume and lithium battery?
G.I.S.T. ✔️Ans - Greet, Inquire, Suggest, Thank
Ready Post ✔️Ans - Supplies we sell at Post Office Lobby
Engaging Our Customer ✔️Ans - Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
Express Mail & Priority Mail ✔️Ans - Money making products and Premier
Shipping
Express Mail ✔️Ans - 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
If it fits it ships.
Priority Mail ✔️Ans - 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
70 lbs. max and 108 inches max combined length and girth
Parcel Select ✔️Ans - 70 lbs. max and 130 inches max combined length and
girth
Ground Delivery (Bulk)
Designed for Large and Medium Mailers
, Processing Categories: ✔️Ans - Letter
Flats
Machinable Parcel
Irregular Parcel
Outside Parcel
Letter Size ✔️Ans - Rectangular
3 1/2 inches in height
5 inches in length
.007 inches in thickness (cubic foot)
weigh 3 1/2 ounces
FLATS ✔️Ans - F - Flexible
U - Uniformly Thick
R - Rectangular
Machinable Parcel ✔️Ans - Weigh minimum 6 ounces and 25 lbs. max
Irregular Parcel ✔️Ans - Weigh less than 6 ounces
Rolls and tubes up to 26"
70 lbs. max
Outside Parcel ✔️Ans - weigh minimum 25 lbs and 70 lbs. max
Tires, Metal and Wood Boxes
Surcharges ✔️Ans - Rigid, Uneven Thickness, Letter Enclosed in Plastic,
Clasp... .21 cents charged
Promoting Premier Products: ✔️Ans - Priority Express Mail
Priority Mail
Insured Mail
Priority Express Mail ✔️Ans - Time sensitive letters / Overnight
1-2 Days Delivery with $100 Insurance
No Saturday Delivery Charges
Free Tracking and Signature Confirmation
Priority Mail ✔️Ans - 2-3 Days Delivery with $50 Insurance
