Exam (elaborations)
WellCare-TEST- SM 2023- EXAM
- Course
- Institution
WellCare-TEST- SM 2023- EXAM/WellCare-TEST- SM 2023- EXAM
[Show more]
Seller
Follow
Toppnurse
Reviews received
Content preview
9/30/2018 Realize Your Potential: WellCareTest - SM 2019 ACT Mastery Exam
Supporting Your Sales and Marketing Efforts
Question 1 of 30.
Which of the following are agents permitted to do when utilizing the PURL?
Assist the beneficiary with completing the application Assist the beneficiary with completing the application
Complete the application on behalf of the beneficiary
Write down the beneficiary's information and complete the PURL application for them later
None of the above
Mark for follow up
Question 2 of 30.
Grievances may be filed by which of the following methods?
Phone
Fax
Written request to the WellCare Grievance Department
All of the above
Mark for follow up
Question 3 of 30.
Inquiries are not grievances, as they do not express dissatisfaction.
True False
Mark for follow up
Question 4 of 30.
An agent may be Terminated For Cause if they fail to comply with a compliance investigation, encourage others to avoid the compliance interview process, or fail to
provide truthful or complete information.
https://wellcare.csod.com/Evaluations/EvalLaunch.aspx?loid=1915b5cd-8941-4178-8f65-1320988fb194&evalLvl=5&redirect_url=%2fphnx%2fdriver.aspx%3froutename%3dLearning%2fCurriculum%2fC… 1/4
, 9/30/2018 Realize Your Potential: WellCare
True False
Mark for follow up
Question 5 of 30.
Which of the following materials should you leave with the beneficiary after completing an enrollment into a WellCare Health Plan?
WellCare & You Enrollment Resource Guide
Statement of Understanding (SOU)
A Guide to Your Health Services
Enrollment Application Booklet
Star Rating
Health Risk Assessment
All of the above
Mark for follow up
Question 6 of 30.
Which of the following is/are the benefits of the Appointment Verification Line (AVL/SOA) via a phone call with the beneficiary? (You may select more than one
response.)
Under a 4 minute call
Records and saves SOA per CMS regulations via a live agent speaking with the beneficiary
Provides an Appointment ID to utilize for an agent assisted online application
Mark for follow up
Question 7 of 30.
The HRA is an important part of our quality initiative as it...
Impacts Star Ratings
Gives WellCare the ability to prevent any further health challenges
Helps ensure WellCare members are able to access care
All of the above
Mark for follow up
https://wellcare.csod.com/Evaluations/EvalLaunch.aspx?loid=1915b5cd-8941-4178-8f65-1320988fb194&evalLvl=5&redirect_url=%2fphnx%2fdriver.aspx%3froutename%3dLearning%2fCurriculum%2fC… 2/4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Toppnurse. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
78998 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now