Smartsheet Support Glossary Exam 2023/2024

509 Certificate - Answer- [SAML] 509 is a public key infrastructure and the certificate, in SAML, is where this key is located. In practice, the only part of the certificate that matters is the public key. The public key is bound to a signing certificate in the metadata. The private key is securely held by the party that signs the XML message. For Smartsheet, this key allows us to authenticate the data being sent to us. Accelerator(s) - Answer- [Control Center] Pre-packaged deployments of SCC with minimal engagement from Smartsheet Consulting team. Access Token - Answer- [Internal] a set of characters generated by a user's account that allows them to access the Smartsheet API. Used in the Authentication header Account - Answer- [Internal, OpsCon, Salesforce] A unique profile in Smartsheet as defined by an email address. Accounts can be licensed users, non-licensed users, or free collaborators. Addition Leads - Answer- [Control Center] Other users other than the PMO Lead that can make changes to the existing program or blueprints. These users do not need to be shared to the config sheet. Agile - Answer- [Connector, Product] Let's you view your issue on your Scrum or Kanban board. API Client ID - Answer- [Product] The specific ID shown in OpsCon Grid Load Logs and other resources (Kibana, Dev Tools, etc.) will help identify which applications are accessing/updating sheets. Also, see the API Client ID Report in Smartsheet to help as a reference. API_RATE_LIMIT - Answer- [OpsCon] This sets the number of requests that can come in from the user to an individual API App Server per minute. There is a fleet of 10 API App Servers and each one gets this rate limit. Requests will come into the fleet and in most cases, they go to a new server each time, but in some cases, they may be sent to the same server. This rate limit per server helps to ensure the users won't get clipped by the Rate Limits early. It is controlled by the Long value and the default is 100. Decreasing it below 100 has no effect and it should NOT be increased beyond 200. App Log / Client Errors - Answer- [OpsCon] These can be reviewed just as one would for troubleshooting Smartsheet application errors. Switching the Session Type to REST will show only errors from the API. You can also switch between the Log Type for App Log (Smartsheet Server Side Errors) and Client Log (API Client Making Request Errors).APP_DEVELOPER - Answer- [OpsCon] Determines if a user has the Developer Tools enabled on their account. This is only necessary if someone will be creating third party apps and will be implementing an OAuth flow. This is controlled by the Boolean value at either true or false. Default is false. Application Programming Interface (API) - Answer- [Product] The mechanism by which someone interacts with data programmatically instead of via a mouse and keyboard. Approval Column - Answer- [Control Center] Column on the Intake sheet that marks the project as approved and ready for SCC to provision. The Blueprint settings on the Config sheet state which column this is and what the value needs to be in order to be seen in SCC. Approval Value - Answer- [Control Center] The value in the Approval Column that will allow the project to be available in SCC to be provisioned. Assertion - Answer- [Product] XML version of the work being done to authenticate between SP and IdP; Contains packets of information that supply one or more statements made by a SAML authority Assertion Consumer Service URL (ACS) - Answer- [Product] the endpoint on our side that the customers IdP will send information to. For Smartsheet, the ACS url is Assignee - Answer- [Connector, Product] The person to whom the issue is currently assigned. Attribute (Claim) - Answer- [Product] Specific set of data within the XML (metadata or assertion) that is being asked for (such as email address, persistent ID, or given name) Smartsheet requires only two claims: the PersistentID (also known as NameID) and the Email Address. Read more on them here.