3CX Academy, Intermediate Certification | 60
Questions with 100% Correct Answers | Verified |
Latest Update
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences?
No
Certificates in PFX format are single files containing the certificate and the private key.
True
Is there a way to add a company phonebook contact from the 3CX client
Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new
call comes into this Ring Group. If extension A does not answer the call after the
configured "Ring Time" the call will be forwarded to the "Destination if no answer"
False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives.
True
In general, calls from a Queue to an IP phone will never leave a missed call notification.
True
On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key
& FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key.
True
When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono.
False
Can a range of dates be defined as a Holiday?
Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation.
True
STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port.
True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation.
True
00:0201:25
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active
agent but not from Queue B?
Questions with 100% Correct Answers | Verified |
Latest Update
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences?
No
Certificates in PFX format are single files containing the certificate and the private key.
True
Is there a way to add a company phonebook contact from the 3CX client
Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new
call comes into this Ring Group. If extension A does not answer the call after the
configured "Ring Time" the call will be forwarded to the "Destination if no answer"
False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives.
True
In general, calls from a Queue to an IP phone will never leave a missed call notification.
True
On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key
& FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key.
True
When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono.
False
Can a range of dates be defined as a Holiday?
Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation.
True
STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port.
True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full
Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14
backup -> finish the V15 installation.
True
00:0201:25
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition"
license. Can extension 100, by any means, only log out from Queue A as an active
agent but not from Queue B?
