SCMP Learning Block 5 Questions and Answers 2023

SCMP Learning Block 5 Questions and Answers 2023 The marketing approach that usually has long lead times for highly customized products is known as _____. a) Make-to-stock b) Make-to-order c) Engineer-to-order d) Assemble-to-order Engineer-to-order The service factory sector typically requires low labor costs, low customization ability, and minimal customer interaction. The following are examples of service factory organizations, except _____. a) Trucking companies b) Hotels c) Automobile repair shops d) Airlines Automobile repair shops The Malcolm Baldrige Quality Award is a national award recognizing organizations who have demonstrated superior excellence in _____. a) Engineering and design b) Production and service c) Shipping and receiving d) Quality and performance Quality and performance The service sector characterized by high customization, high customer interaction, and high costs is _____. a) Professional service b) Mass service c) Service shop d) Service factory Professional service An auto repair shop most likely falls into which of the following service sectors? a) Customer service b) Mass service c) Quick-turn service d) Service shop Service shop Which marketing approach would a company use to mass produce products? a) Make-to-order b) Make-to-stock c) Engineer-to-order d) Make-for-stockouts Make-to-stock Manufacturing operations outputs differ from service operations in that _____. a) Manufacturing outputs have to be repetitive b) Service outputs are a result of long-term planning c) Manufacturing outputs are tangible d) Service outputs are highly customized Manufacturing outputs are tangible Total Quality Management (TQM) is defined as _____. a) Designing processes to produce consistent quality b) Inspectors hired to check quality c) A process to repair poor-quality products d) An element not necessary for providing services Designing processes to produce consistent quality Manufacturing process activities to produce a given product are often summarized on a _____. a) Product matrix b) Inventory plan c) Manufacturing routing d) Quality improvement plan Manufacturing routing A bill of material (BOM) is a document used to _____. a) Obtain a Malcolm Baldrige Quality Award b) Provide a comprehensive listing of parts and components required to manufacture a given product c) Advertise a product to consumers d) Promote sales Provide a comprehensive listing of parts and components required to manufacture a given product